BSODs when playing games or watching youtube

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  1. Posts : 17,322
    Win 10 Pro x64
       #21

    Well, the first dump is flagging your video driver again but the second dump is flagging the Emsisoft firewall,

    Code:
    *** WARNING: Unable to verify timestamp for OADriver.sys
    *** ERROR: Module load completed but symbols could not be loaded for OADriver.sys
     OADriver+0xe268
    And the Anti Malware,

    Code:
    BugCheck 19, {20, fffffa80096fabf0, fffffa80096fac90, 40a000c}
    
    Unable to load image \??\C:\Program Files (x86)\Emsisoft Anti-Malware\cleanhlp64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for cleanhlp64.sys
    *** ERROR: Module load completed but symbols could not be loaded for cleanhlp64.sys
    Probably caused by : cleanhlp64.sys ( cleanhlp64+3c78 )
    
    Followup: MachineOwner
    I would try removing those and anything Emsisoft for the time being and use Windows firewall and MSE for the time being.

    For the time being, uninstall your Anti-Virus,

    AV Uninstallers

    And Install Microsoft Security Essentials which we know doesn't cause BSOD's.
      My Computer


  2. Posts : 26
    Windows 7 Home Premium x64
    Thread Starter
       #22

    I just renewed my Emsisoft licenses so it's quite a downer that they're causing a problem now. I suppose the AV/Firewall was what caused trouble for my Windows Updates earlier and the Bad Pool Header BSOD. I recently got another BSOD so I thought I'd attach the dump file here just in case the problem is something other than the video driver or av/firewall. I forgot to mention this before but I actually have a disabled sound card (think it went bad and the company went out of business so I can't get any drivers to try it anyway) next to the video card that I haven't removed yet since I don't have a spare slot cover to replace it, is it possible that could be causing interference with the video card somehow?

    I'll follow your instructions as soon as I can which will probably be late afternoon and I'll let you know if any problems occur afterwards. Also, when I'm reinstalling the video drivers should I temporarily disable MSE and Windows Firewall during the process or leave them running? Thank you for your help.
    Last edited by Phoenix VII; 11 Feb 2015 at 01:58.
      My Computer


  3. Posts : 17,322
    Win 10 Pro x64
       #23

    The removal of Emsisoft is just temporary to try and nail down if it is the cause or something else.

    I don't think having that other card in there is causing a problem but anything is possible.

    You shouldn't have to disable MSE or Windows Firewall when installing drivers.

    This latest dump is flagging your USB 3 drivers,

    Code:
    Unable to load image \SystemRoot\system32\DRIVERS\xhcdrv.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for xhcdrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for xhcdrv.sys
    Win32 Start Address xhcdrv (0xfffff8800568f340)
    Code:
    Loaded symbol image file: xhcdrv.sys
        Image path: \SystemRoot\system32\DRIVERS\xhcdrv.sys
        Image name: xhcdrv.sys
        Timestamp:        Wed Jan 02 01:24:13 2013 (50E3FCBD)
        CheckSum:         00057060
        ImageSize:        0004F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    That is your VIA Labs eXtensible Host Controller driver, it showed up in an odd place in the dump file though.
      My Computer


  4. Posts : 26
    Windows 7 Home Premium x64
    Thread Starter
       #24

    Can you tell me what to replace my USB3 drivers with or should I just uninstall them? Thank you.
      My Computer


  5. Posts : 17,322
    Win 10 Pro x64
       #25

    Sorry, that was mostly informational since you hadn't removed Emsisoft yet, you can check your motherboard support page to see if there's a newer driver.
      My Computer


  6. Posts : 26
    Windows 7 Home Premium x64
    Thread Starter
       #26

    I replaced my Emsisoft Anti-Malware and Firewall with MSE and Windows Firewall a couple days ago and also updated the USB drivers to the latest that were available on the motherboard's web site and the computer is performing fine (no slow-downs or hang-ups), but I still got a BSOD. I'll attach the dump file and hope it's not the video drivers. As always, I really appreciate your help, performance-wise the computer is now doing as well as it did when I first got it 4 years ago...only problem is the BSODs.
      My Computer


  7. Posts : 26
    Windows 7 Home Premium x64
    Thread Starter
       #27

    I got two more BSODs today so far. One was an IRQL and the other one was a usb bug code. I'm guessing the usb bug code one is referring to the USB3 drivers so I'm disabling it for now. I'll attach the log.
      My Computer


  8. Posts : 26
    Windows 7 Home Premium x64
    Thread Starter
       #28

    I got 2 more BSODs today so far and one of them was a usb bug code, if the bug is referring to the USB3 then I don't even know how I got it since I disabled the USB3 Controller. Past couple days have been fine but today has been the worst day with BSODs that I've had in awhile. I don't know how this computer could have so many problems.
      My Computer


  9. Posts : 17,322
    Win 10 Pro x64
       #29

    I only see three dumps from your last few posts, besides your Nvidia driver in a couple of them,

    Code:
    BugCheck D1, {1000, 2, 0, fffff8800538d37c}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiCheckPendingDeviceCommand+34 )
    
    Followup: MachineOwner
    Code:
    Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Feb 05 10:01:37 2015 (54D3B001)
        CheckSum:         009D4DDE
        ImageSize:        00A12000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


    I find it interesting that the two items I see disabled,

    Code:
    Multimedia Audio Controller	PCI\VEN_1102&DEV_000B&SUBSYS_00485431&REV_03\4&693E52D&0&00AB	This device is disabled.
    VIA USB eXtensible Host Controller	PCI\VEN_1106&DEV_3483&SUBSYS_50071458&REV_01\4&6F5B703&0&0048	This device is disabled.

    Also getting hinted at,

    Code:
    HDAudBus!HdaController::NotificationDpc+0x168
    Code:
    USBPORT!USBPORT_Xdpc_iSetState+0x2a
    Why are they disabled?
      My Computer


  10. Posts : 26
    Windows 7 Home Premium x64
    Thread Starter
       #30

    The Multimedia Audio Controller in Device Manager is the sound card (Auzentech X-Fi Home Theater HD). I'm pretty sure the sound card's bad but I can't even test it anymore since the company that made it is out of business and I can't find the drivers anywhere. I haven't taken it out because I don't have a metal slot cover to put in if I take it out.

    The VIA USB eXtensible Host Controller is disabled because I got 2 usb bug report BSODs today and guessed that the USB3 controller was the problem. If this isn't a good idea then I can re-enable it if you want me to but I don't think I can do anything about the sound card since it's probably bad and I don't have a driver to try it with anymore.
      My Computer


 
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