Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when shutting down computer, error 0x0000009f

09 Jan 2015   #1
Chilly

Microsoft Windows 7 Professional (x64) Build 7601
 
 
BSOD when shutting down computer, error 0x0000009f

Please assist in finding the cause of the BSoD error when shutting down my PC (or restarting).
This is a relatively old installation of Windows with the regular windows updates.
I do not have system restore enabled so restoring to a previous working state is not possible as well as I do not have exact date on when PC problems started as it is running long periods between restarts/shutdowns.

I have attached the last 3 mini dump files, is this enough and or what other information do I need to make fault finding easier?

I have recently updated the following:
graphics drivers
network drivers
chipset drivers


My System SpecsSystem Spec
.
09 Jan 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007e5a060, fffff8000400c3d8, fffffa800bc4a6e0}

*** WARNING: Unable to verify timestamp for snxpcamd.sys
*** ERROR: Module load completed but symbols could not be loaded for snxpcamd.sys
Probably caused by : snxpcamd.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa800bc4a6e0
Irp is active with 5 stacks 3 is current (= 0xfffffa800bc4a840)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800824d070 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\snxpsamd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snxpsamd.sys
*** ERROR: Module load completed but symbols could not be loaded for snxpsamd.sys
 \Driver\SNXPSAMD
			Args: 00016600 00000001 00000004 00000005
 [ 16, 2]   0 e1 fffffa8008211d60 00000000 00000000-00000000    pending
	       \Driver\Serenum
			Args: 00016600 00000001 00000004 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a634630    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm snxpsamd
start             end                 module name
fffff880`05383000 fffff880`053a0000   snxpsamd T (no symbols)           
    Loaded symbol image file: snxpsamd.sys
    Image path: \SystemRoot\system32\DRIVERS\snxpsamd.sys
    Image name: snxpsamd.sys
    Timestamp:        Thu Aug 01 10:50:02 2013 (51F9B7C2)
    CheckSum:         00027C4A
    ImageSize:        0001D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It looks like the outdated driver for the SUNIX Multi-I/O Card is the issue. See if you can update it from the manufacturers site.

Note : I have seen many posts linking this driver with malware. I would run a full scan with ESET just to be safe.
My System SpecsSystem Spec
09 Jan 2015   #3
Chilly

Microsoft Windows 7 Professional (x64) Build 7601
 
 

Thanks Golden,

Agreed, these drivers are normally hosted on dodgy sites.
I will do virus and malware scan just to be sure as well as removing the card to see if problem persists.
My System SpecsSystem Spec
.

Reply

 BSOD when shutting down computer, error 0x0000009f




Thread Tools




Similar help and support threads
Thread Forum
BSOD when Computer is Shutting Down Error 0x10000009f
Hello All, Yesterday I started having problems with the computer BSOD each time it is shutdown. The shutdown process seems to hang for a considerable amount of time and then the BSOD message occurs. This has happened three times in the last two days. Each time the error message states the...
BSOD Help and Support
BSOD Shutting Down and Putting Computer to sleep, Error 0x0000009f
Recently I have been having problems with shutting down and putting my computer to sleep. I do not know the cause nor have I had this problem before. I sadly do not have the stop code parameter information but I do have the files made by the dm collector. All I know about this code is that it may...
BSOD Help and Support
BSOD Shutting down, error 0x0000009f
have had this problem a couple of times, Tried to update my BIOS but did not work also tried to remove any new drives that may have caused the problem, but I am still getting it, so here I am asking for help:sarc:
BSOD Help and Support
BSOD on business computer, error 0x0000009f
Can somebody please analyze my dmp files and tell me whats crashing the computer? It may have something to do with the print drivers because the user has random issues printing. I already see that ntoskrnl.exe, but I can't pinpoint the actual cause. Thanks
BSOD Help and Support
BSOD While Shutting Down, error 0x0000009F
Hello, Recently when I've been fully shutting down my laptop (Alienware m17x R3) I have been getting a BSOD with the tagline DRIVER_POWER_STATE_FAILURE. Attached is the minidump file. If there is anything else that needs to be uploaded or any problems please just let me know. Thanks! :)
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:01.
Twitter Facebook Google+