Computer Crashed when I wasn't around it.

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  1. Posts : 1,944
    Windows 10 Home 64-bit
       #1

    Computer Crashed when I wasn't around it.


    Hi, after changing my Power settings on my Windows 7 laptop, it crashed when I wasn't around it. I had to boot it back up. It said "Windows didn't shut down correctly." Here is my dump log.
      My Computer


  2. Posts : 2,774
    Windows 7 Professional 64-bit
       #2

    I don't have the eyesight to wade through a dump file. My educated guess is two or more programs "fought" over the video card's resources [and/or memory resources] and the computer lost, locked up, forcing you to reBoot. Please let us know what you find out, I'd like to learn what happened.
      My Computer


  3. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #3

    Will do! I will let other people see if they can figure it out.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    What make & model of router are you using? Netgear?

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {fffffa801c8b7178, 2, 1, fffff80002adbce5}
    
    *** WARNING: Unable to verify timestamp for npf.sys
    *** ERROR: Module load completed but symbols could not be loaded for npf.sys
    Probably caused by : npf.sys ( npf+2bb2 )
    
    Followup: Machine
    Owner
    ---------
    Code:
    NETGEARGenie	"c:\program files (x86)\netgear genie\bin\netgeargenie.exe" -mini -redirect	Jesse-PC\Jesse	HKU\S-1-5-21-3412668259-37210293-2247835427-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    This bugcheck is caused by the WinCAP implementation used by NETGEARGenie. You can fix this problem by updating the router's firmware. See link for instructions:
    NETGEAR Support | Answer | Reinstall the firmware on a router without the setup CD recovery tool

    Read this BSOD thread:
    BSOD Win7 Laptop - when entering Sleep mode - Tech Support Forum
      My Computer


  5. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #5

    No, it's an Arris modem/router.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Why is NetgearGenie installed and running?
      My Computer


  7. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #7

    I have it installed to monitor who is on my network. I don't know of any other program besides NETGEAR Genie that will notify me of who is on my network.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Check for updates to the software or uninstall it to prevent BSOD'S.

    Why don't you simply use some security to prevent unauthorized access to your network?
      My Computer


  9. Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       #9

    It is secured. I just like keeping an eye out on the traffic on my network. There are no updates that I know of for the software. Should remove it, since it's causing BSOD's?
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Yes.
      My Computer


 
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