Random BSOD while surfing, gaming or idling

onimusha · 20 Jan 2015

hi Arc, tks for dropping in.

i won't be able to test the 4 DiMMs i had as the RMA process will take 1-2mths @_@

i did run some tests on the loaned DiMMs and they work fine. but the BSoD still occurred (twice) and the dump is attached. i suspect it could be a CPU cooling related matter as my CPU heatsink was detached from the CPU and i only fixed it back but without the necessary contact glue.

your advice would be appreciated. i'll be trying to get the glue back in but daughter's been sick so pretty hectic week.

Golden · 20 Jan 2015

onimusha said:

as my CPU heatsink was detached from the CPU and i only fixed it back but without the necessary contact glue.

your advice would be appreciated. i'll be trying to get the glue back in but daughter's been sick so pretty hectic week.

The first thing to do is get the heatsink properly seated with new thermal paste - be sure to clean off the older paste properly with an alcohol rub.

The eeventlog also indicates a problem with the ethernet adapter (specifically the cable?), so I think its best to get the hardware completely fixed first, before progressing to troubleshooting software an drivers.

onimusha · 20 Jan 2015

noted with tks Golden. i'll try to get that done asap.

wrt the ethernet adapter, you are not referring to the wifi adapter right? i'm currently using a NetGear A6200 wifi adapter and connecting it to the rear USB port via an extension cable and frequently, after BSoDs the OS doesn't recognise the adapter and i would have to unplug and plug back in the adapter for it to get recognised and sometimes after multiple tries.

i suppose that USB extension cable has to go too?

onimusha · 20 Jan 2015

Golden said:

The event-log also indicates a problem with the ethernet adapter (specifically the cable?), so I think its best to get the hardware completely fixed first, before progressing to troubleshooting software an drivers.

if you're not referring to the wifi adapter's USB extension cable, then i'm not sure what you're referring to as the ethernet interface is built into the motherboard.

otherwise i might think you're referring to a LAN cable?

Golden · 20 Jan 2015

It may be both?

Code:

Event[47678]:
  Log Name: System
  Source: Microsoft-Windows-Diagnostics-Networking
  Date: 2015-01-19T22:43:44.122
  Event ID: 4000
  Task: Diagnosis Success
  Level: Information
  Opcode: Info
  Keyword: Core Events
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Onimusha-PC
  Description: 
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered: 

Helper Class Name: Dot3HelperClass

Root Cause: A network cable is not properly plugged in or may be broken 

Root Cause Guid: {4DA030B8-86E5-4B6A-A879-2FFF8443B527} 

Repair option: Plug an Ethernet cable into this computer
An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer.
Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable. 

RepairGuid: {1296DFF0-D04E-4BE1-A512-90F04DDFA3E6} 

Seconds required for repair: 0 

Security context required for repair: 0

Interface: Local Area Connection ({EE9BEEB2-B2A4-4F6C-AA4D-8855F708C924})

Event[47679]:
  Log Name: System
  Source: Microsoft-Windows-Diagnostics-Networking
  Date: 2015-01-19T22:43:44.122
  Event ID: 4000
  Task: Diagnosis Success
  Level: Information
  Opcode: Info
  Keyword: Core Events
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Onimusha-PC
  Description: 
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered: 

Helper Class Name: NdisHC

Root Cause: The NETGEAR A6200 WiFi Adapter adapter is experiencing driver- or hardware-related problems 

Root Cause Guid: {EFD365E7-1744-4860-9158-D141BAF1005F} 

Repair option: The wireless network adapter is experiencing problems
Windows Help and Support can provide more information about resolving driver or hardware issues. 

RepairGuid: {713CFC83-BB98-4C4D-93F6-D576BC8D9A0A} 

Seconds required for repair: 70 

Security context required for repair: 0

Interface: Wireless Network Connection 4 ({7AAB3190-FF25-437C-8E91-790E12C63725})

onimusha · 20 Jan 2015

ah, i've been having that problem for a long time and those options or messages are thrown up when i do trouble-shooting on the lack of an internet connection.

i'll unplug the LAN cable (connected to a TP-Link HomePlug adapter) and switch to another USB extension cable to see if it helps. my desktop PC's location is terrible for wifi reception.

onimusha · 08 Feb 2015

Hi G & Arc, i replaced my thermal paste and also am using a LAN cable for my internet connection via a HomePlug technology. frequency of BSoD has reduced significantly but still get 1-2 occasionally since all the remedies have been done, in the past 1-2wks.

Kindly see attached dump and advise if anything else can be done to further stabilise my PC.

Golden · 08 Feb 2015

Code:

fffff880`05e542c8  00000000`00000000
fffff880`05e542d0  00000000`00000000
fffff880`05e542d8  00000000`00000000
fffff880`05e542e0  fffffa80`063b6201
fffff880`05e542e8  fffff880`01489d64 ndis!NdisMQueueDpc+0x94
fffff880`05e542f0  00000000`00000001
fffff880`05e542f8  fffff880`042a7c1bUnable to load image Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x6c1b
fffff880`05e54300  fffff880`00010000
fffff880`05e54308  fffffa80`00000000
fffff880`05e54310  fffff880`00000000
fffff880`05e54318  00000000`00000000
.
start             end                 module name
fffff880`042a1000 fffff880`04349000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Feb 03 23:30:02 2012 (4F2BDA52)
    CheckSum:         000A655F
    ImageSize:        000A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

Name	[00000007] Realtek PCIe GBE Family Controller
Adapter Type	Ethernet 802.3
Product Type	Realtek PCIe GBE Family Controller
Installed	Yes
PNP Device ID	PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06\4&3480BE95&0&00E6
Last Reset	03-Feb-15 12:20 PM
Index	7
Service Name	RTL8167

Update the Realtek network driver:
Realtek

onimusha · 09 Feb 2015

tku Gold! working on it and hoping things improve. the BSoD frequency has dropped very significantly after all the preventive measures you advised previously. hope to go a week without any more occurring.

onimusha · 10 Feb 2015

hi Gold, got another BSoD when PC was idling. kindly take a look when convenient, tks.