Random BSODs on new computer (no specific moments)

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  1. Posts : 6
    Windows 7 Home Premium 64bit
       #1

    Random BSODs on new computer (no specific moments)


    Hello,

    at first I'm sorry, that my english isn't that good, but I'll try to make it kinda understandable. Also sorry for the thread title - but I don't know anything about my problem. Afaik it doesn't just happen at specific moments.
    So my problem is, that I'm getting BSOD on my new PC. I've got the first BSOD on the 28th of December and the last one just some minutes ago when I started Battlefield4 (the 4th BSOD so far)

    I tried to find errors with memtest, but it didn't found any.
    Here is the description of the BSOD by bluescreenview:
    @==================================================
    Dump File : 010215-6286-01.dmp
    Crash Time : 02.01.2015 15:49:34
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000004
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000001
    Parameter 4 : fffff800`030cb18c
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+71f00
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : x64
    Crash Address : ntoskrnl.exe+71f00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\010215-6286-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 281.832
    Dump File Time : 02.01.2015 15:50:51
    ==================================================

    ==================================================
    Dump File : 010115-6973-01.dmp
    Crash Time : 01.01.2015 22:40:50
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff960`001b4283
    Parameter 3 : fffff880`063ea020
    Parameter 4 : 00000000`00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+c4283
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+71f00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\010115-6973-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 281.832
    Dump File Time : 01.01.2015 22:43:13
    ==================================================

    ==================================================
    Dump File : 122814-6801-01.dmp
    Crash Time : 28.12.2014 19:27:56
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff960`00164283
    Parameter 3 : fffff880`063a4020
    Parameter 4 : 00000000`00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+c4283
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+71f00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\122814-6801-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 281.832
    Dump File Time : 28.12.2014 19:29:02
    ==================================================

    ==================================================
    Dump File : 122814-6973-01.dmp
    Crash Time : 28.12.2014 17:57:32
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff960`000f4283
    Parameter 3 : fffff880`06854020
    Parameter 4 : 00000000`00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+c4283
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+71f00
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\122814-6973-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 281.832
    Dump File Time : 28.12.2014 17:58:19
    ==================================================
    In the attachments you can also find the .dmp files

    My PC:
    Intel Core i5 4460
    PowerColor Radeon R9 290 TurboDuo
    8GB-Kit Crucial Ballistix Sport Series DDR3-1600
    Crucial MX100 SSD 256GB
    1TB WD Green HDD
    Gigabyte GA-H97-D3H

    I really hope someone can help me. If you have questions, or I forgot about some informations, just ask me.

    Thank you in advance!

    EDIT: The .zip file is made with the tool "DM Log Collector" - I just saw the thread and added this file now.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi xMoex.

    Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.
    Let us know for any further BSOD after installing Service Pack 1.
    _________________________________________
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks for your answer, but it seems like I've got a new problem - I can't run my 'Windows Update'. If I just search for it in the windows search, nothing happens. If I go to computer > properties > windows update, the window freezes.

    I'll try to download and install it manually now.
    So this is the reason for my BSODs?
      My Computer


  4. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Installed SP1 now. My Windows Update seem to have some problems, but I think I'll be able to fix that.
    Thanks so far for your help, I'll let you know if that fixed my problems.

    EDIT: There we go - 192 important updates.. holy I've got auto update activated, so I'm not sure, why it didn't installed those updates, but w.e.
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    xMoex said:
    Installed SP1 now. My Windows Update seem to have some problems, but I think I'll be able to fix that.
    Thanks so far for your help, I'll let you know if that fixed my problems.

    EDIT: There we go - 192 important updates.. holy I've got auto update activated, so I'm not sure, why it didn't installed those updates, but w.e.
    Going good. Let us know for any further BSOD after installing Service Pack 1. :)
      My Computer


  6. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Works good so far, no BSOD in the last days, so I guess it worked.
    Thank you very much for your help! :)
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    You are welcome. :)

    Let us know for any further issue.
      My Computer


  8. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Meh, I thought it's over. Went good for 3 weeks, but I got 2 bsods today.. I didnt change any hardware. The problem is just, that my PC stops reacting after the bsod.
    So I can't move my mouse and it doesnt load the informations about the bsod and creates no .dmp file.

    What can I do about that?
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Actually mate, there is no crash dump after 2nd January.

    If it happens again, can you take a camera snap of the screen and let us see it? Perhaps the onscreen codes will provide some info about the BSOD.
      My Computer


  10. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Yes, that's the problem.. it doesnt create the crash dump, because my screen freezes @ the BSOD.

    Sure, I'll upload a picture of the BSOD next time it happens - thanks for your answer :)
      My Computer


 
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