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Windows 7: BSOD around every 30 hours on custom computer, may be Outlook issue

18 Jan 2015   #1

Windows 7 Pro x64
BSOD around every 30 hours on custom computer, may be Outlook issue

Hello there, first time posting on the forums.

I built my computer a few months ago (July) and have been experiencing a BSOD very often recently. I wasn't doing anything different when it started happening, no new programs or anything.

IT DOES SEEM TO HAPPEN MORE WITH MICROSOFT OUTLOOK OPEN. Not sure if this is a coincidence. It does happen even with Outlook closed.

Here's the log:

Attachment 346860

Much appreciated!

My System SpecsSystem Spec
18 Jan 2015   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

You have had many BSODs. I did not check the cause of everyone, but checked at least 6. They were all consistent, so I am pretty sure of the cause. It seems to be a memory problem. We need to test your ram.
Using Memtest
Run for at least 8 passes, for each stick.
Then run for at least 8 passes, using a good stick and testing each slot.
 Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Richard\AppData\Local\Temp\\110314-11169-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0305c000 PsLoadedModuleList = 0xfffff800`0329f890
Debug session time: Mon Nov  3 00:31:24.603 2014 (UTC - 5:00)
System Uptime: 5 days 7:55:10.743
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80003372c0f, fffff8800a4edf20, 0}
Probably caused by : memory_corruption ( nt!MiUnsecureVirtualMemory+15f )
Followup: MachineOwner
6: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80003372c0f, Address of the instruction which caused the bugcheck
Arg3: fffff8800a4edf20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
fffff800`03372c0f 488b0f          mov     rcx,qword ptr [rdi]
CONTEXT:  fffff8800a4edf20 -- (.cxr 0xfffff8800a4edf20)
rax=4000000000000000 rbx=fffffa800ab13060 rcx=4000000000000000
rdx=0000000000000000 rsi=fffffa8007984550 rdi=4000000000000000
rip=fffff80003372c0f rsp=fffff8800a4ee900 rbp=0000000000000001
 r8=0000000000000000  r9=0000000000000000 r10=00000000000007d1
r11=fffff8800a4ee910 r12=fffffa8007984768 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
fffff800`03372c0f 488b0f          mov     rcx,qword ptr [rdi] ds:002b:40000000`00000000=????????????????
Resetting default scope
PROCESS_NAME:  winlogon.exe
LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80003372c0f
fffff880`0a4ee900 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiUnsecureVirtualMemory+0x15f
fffff800`03372c0f 488b0f          mov     rcx,qword ptr [rdi]
SYMBOL_NAME:  nt!MiUnsecureVirtualMemory+15f
FOLLOWUP_NAME:  MachineOwner
STACK_COMMAND:  .cxr 0xfffff8800a4edf20 ; kb
IMAGE_NAME:  memory_corruption
FAILURE_BUCKET_ID:  X64_0x3B_nt!MiUnsecureVirtualMemory+15f
BUCKET_ID:  X64_0x3B_nt!MiUnsecureVirtualMemory+15f
Followup: MachineOwner
RAM - Test with Memtest86+
I have bolded the cause of your problem
My System SpecsSystem Spec
19 Jan 2015   #3

Windows 7 Pro x64

Thank you for the info!

I gave Memtest86+ a shot and left it going overnight. I got overloaded with errors in the morning, but couldn't figure out how to create a log of the errors to reference here...

I suppose the fact that there are errors is enough. I'll take out one of the RAM sticks and run a new 8 pass test tonight.

I'll post an update here tomorrow.
My System SpecsSystem Spec

19 Jan 2015   #4

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

If you are showing errors with the sticks, best to buy new ram. It is cheap.
If the problem is with the MB, then you will have a big expense
My guess is that you have a problem when using Outlook is because too much memory is required.
My System SpecsSystem Spec
26 Jan 2015   #5

Windows 7 Pro x64

Thought I would give this thread some closure...

My new 2 sticks of 4gb RAM finally arrived, so I took out the old RAM and threw in the new one. It seems to be running smoother than ever, and after a 2 pass memtest there are 0 errors. With the bad RAM, I had a hundred errors in the first pass.

It's a shame because I just got the Corsair RAM recently (July), but I'll send it in for repairs.

Thanks for all the help!
My System SpecsSystem Spec
26 Jan 2015   #6

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

You are very welcome. It was only fair to give the thread some closure. By doing so you will be helping other members with similar problems to find the cause.
My System SpecsSystem Spec

 BSOD around every 30 hours on custom computer, may be Outlook issue

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