BSOD on business computer, error 0x0000009f

cbenner33 · 21 Jan 2015

Can somebody please analyze my dmp files and tell me whats crashing the computer? It may have something to do with the print drivers because the user has random issues printing.

I already see that ntoskrnl.exe, but I can't pinpoint the actual cause.

Thanks

Arc · 21 Jan 2015

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

If you need to add new information like the dump files, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

cbenner33 · 21 Jan 2015

Thanks ARC I have replaced the original file with the generated file using the tool.

Arc · 21 Jan 2015

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.

Code:

OS Name    Microsoft Windows 7 Professional
Version    6.1.7600 Build 7600

Also update the driver to the printer/scanner that you use.

Let us know the results.
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Code:

BugCheck 9F, {3, fffffa8007c92a00, fffff80000b9c518, fffffa80059463e0}

Probably caused by : usbccgp.sys

Followup: MachineOwner
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