Windows 7: Random Crashes:1.igdkmd64.sys+BBE1D 2.ntoskrnl.exe+70740

AntaCyp · 24 Jan 2015

Hello

. I had a problem with my laptop and send him back in service. They replace my motherboard and my new graphic card is gt730m(gt 640m is old one). Problems occurred after a short period of time, ramdom artifacts and crashes. 2 blue screens 5 min away one from another. Plz help

AntaCyp · 24 Jan 2015

update

Arc · 24 Jan 2015

Hi AntaCyp.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621

Report us for any further BSOD after installing Service Pack 1.
____________________________________

Code:

BugCheck 3D, {fffff8800331b1d0, 0, 0, fffffa800b19ee40}

Probably caused by : ntkrnlmp.exe ( nt!KiInterruptDispatch+16c )

Followup: MachineOwner
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AntaCyp · 25 Jan 2015

Hello.
It happend again. I did update my windows also. After switching to my integrated graphic procesor and with some artifacts, restart: BSOD . Plz tell me if it's a hardware or a soft issues. I still have guarantee for him and i could send him in service. Tnx!

Arc · 25 Jan 2015

Code:

OS Name    Microsoft Windows 7 Home Premium
Version    6.1.7600 Build 7600

As long as you dont install Service Pack 1, it is most probable that the BSODs will continue to happen.

AntaCyp · 29 Jan 2015

Now I did it. There are no more problems. I hope this is what it was and I'll not get anymore BSODs. Thanks a lot!

Arc · 29 Jan 2015

Welcome.

AntaCyp · 30 Jan 2015

Well... bad luck strikes again just before BSOD, artifacts was all over my screen. I really suspect that is a hardware issue.

Arc · 31 Jan 2015

The integrated graphics is failing.

Code:

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

Probably caused by : igdkmd64.sys ( igdkmd64+36f31 )

Followup: MachineOwner
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Which is old enough.

Code:

    Image name: igdkmd64.sys
    Timestamp:        Tue Feb 28 14:25:17 2012 (4F4C9675)

Go to Acer's website and search for any possible driver update for your system, NC-V3-571G-736B1.

Let us know.

AntaCyp · 31 Jan 2015

Meh...there was no new driver update. I'll send the laptop in service Monday. Hope it will replace the cpu and solve this annoying problem. Keep in touch