Blue Screen error IRQL_GT_ZERO_AT_SYSTEM_SERVICE


  1. Posts : 2
    windows 7 home premium x64
       #1

    Blue Screen error IRQL_GT_ZERO_AT_SYSTEM_SERVICE


    Hi friends from time to time my computer shutdown with a blue screen while I¨m working in my PC.
    I did a memtest, hard test and all and my drivers are updated.
    This was probably caused by the following module: ntoskrnl.exe (nt+0x76E80)
    Bugcheck code: 0x4A (0x7798132A, 0x2, 0x0, 0xFFFFF88018107B60)
    Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    could you help me?
    Thanks
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome.

    BitDefender is a cause of BSOD's. Please remove it.
    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\ZIABOGA-PC-29_01_2015_130613,63\012915-3276-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
    Machine Name:
    Kernel base = 0xfffff800`02202000 PsLoadedModuleList = 0xfffff800`02445890
    Debug session time: Thu Jan 29 16:26:56.544 2015 (UTC + 6:00)
    System Uptime: 0 days 1:10:29.434
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ...................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 4A, {7798132a, 2, 0, fffff88018107b60}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 000000007798132a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88018107b60, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  vsserv.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    
    FAULTING_IP: 
    +641129873909359
    00000000`7798132a ??              ???
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre
    
    LAST_CONTROL_TRANSFER:  from fffff80002278429 to fffff80002278e80
    
    STACK_TEXT:  
    fffff880`18107928 fffff800`02278429 : 00000000`0000004a 00000000`7798132a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`18107930 fffff800`02278360 : 00000000`00000c20 fffff880`18107b60 00000000`00000000 fffff800`02562513 : nt!KiBugCheckDispatch+0x69
    fffff880`18107a70 00000000`7798132a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`23fdfcc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7798132a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiSystemServiceExit+245
    fffff800`02278360 4883ec50        sub     rsp,50h
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiSystemServiceExit+245
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  548a6e28
    
    IMAGE_VERSION:  6.1.7601.18700
    
    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    
    BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_raised_irql_fault_vsserv.exe_nt!kisystemserviceexit+245
    
    FAILURE_ID_HASH:  {7e9f2f5a-c8f7-350e-d3b5-490f9ba5e969}
    
    Followup: MachineOwner
    ---------
    Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

    Also uninstall your existing Antivirus software before you install MSE.

    Good and Free system security combination.

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



     Clean boot


    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Temp Monitoring

    Check for heating issues using Speccy or HWMonitor.


    Upload a screen shot with either of the tools: Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  3. Posts : 2
    windows 7 home premium x64
    Thread Starter
       #3

    hi friends, I unistalled bitdefender and then installed MSE and Malwarebytes antimalware.I used all tools you told me and now I have to wait for a time to see if a new blue scrren appears.
    Thanks for all.
      My Computer


 

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