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Windows 7: Multiple BSOD occasions (possible driver issue)

31 Jan 2015   #1

Windows 7 Home Premium 64bit
Multiple BSOD occasions (possible driver issue)

So, hello guys! In advance, thanks for checking out my question, I really appreciate it!
Here's the story: I became a university-student in september in a foreign country, so I needed a laptop to study ... and spend countless hours playing video games. After a decent research, conducted from my father and I, we decided that the best laptop in our price range would be the ACER Aspire V3-772G:

CPU: i7-4702MQ 2.2GHz
GPU: GTX850M (aswell as an integrated Intel HD4600
HDD: WDC 1TB and the guys from my local tech-service also put an Intel SSD in (if that's relevant)
OS: Win7 Home Premium

So, what's my problem? While "studying" (that's code for gaming *wink wink*) I suffer from sudden lag spikes. I'm talking about dropping to 0fps (a still image) for a solid second or two. And this happens while I'm playing something at totally normal frame rates. I.e. - I'm playing WoW with 120 FPS, but when we engage a boss my computer just stopps for a split second and returns to a smooth framerate afterwards.

That wouldn't be a problem itself (atleast not a big one), but those freezes are sometimes BSODs and they happen without any context whatsoever. I recently noticed that they even happen while I'n NOT gaming and the PC is not being pushed at all. Aside from the BSODs there are some frustrating freezes of the whole OS (it seems), which last 10-15 seconds. The last straw was an hour ago when I had a ... grey screen of death - the whole screen was grey except for some white lines, which were flickering, and then the system rebooted. I've attached the according to the instructions so I hope the answer lies within.

A possibility could be that I ****ed up something with my GPU drivers. You see, the guys at my computer shop had forgotten to install the drivers to the NVidia GPU, so my computer only ran with the internal Intel one until I found out. I installed the NVidia ones myself, so I could've screwed something up. Since the problems started I've already done some clean instalations of the newest GPU drivers, but that didn't seem to help.

Oh god ... that wall of text, I am terribly sorry! One last thing that I thought of - this could all be a RAM issue, but I don't have a clue what I should do if that's the case, or how I should identify it.
Alright, that's enough talking from me. I would really appreciate your help! If you need any more information, I will be willing to provide. Thanks in advance again!

My System SpecsSystem Spec
01 Feb 2015   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome Michail now I am an old fellow and to be honest although you are honest about what you use the computer for I am a little disappointed because it sounds like you are not taking studying that seriously.

But to get to your problem there are no debugging files my friend so I cannot search them for obvious faults. You need to send those files before we can do anything and sort something out.
See this and send back the files please. Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
01 Feb 2015   #3

Windows 7 Home Premium 64bit

I was actually exaggerating about the amounts of gaming I'm doing :) I am studying computer science, so I need my laptop a lot and I spend a lot of time infront of it.

On the other hand, I've set up the laptop to give me Kernel Files after the next error, but if I can provide anything useful in the meantime, I'll be glad to do it right away!
My System SpecsSystem Spec

01 Feb 2015   #4

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Well Michael to be absolutely honest being English by birth I was a little surprised to see what you wrote because of the flag under your name. Anyway being the intelligent person you are I think you will get my drift and will say no more because I don't want to breach forum rules.

Now the problem is we need to see those dump files that I posted a link to from those we can probably pinpoint the root cause of the BSOD's using the debugging application that some of us use - I have to add that I have only just begun to use it and can only pick out the really obvious stuff but there is always others who are very experienced in doing that should I not be able to (I can ask for help).
So just follow the link instructions post back the files.
My System SpecsSystem Spec

 Multiple BSOD occasions (possible driver issue)

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