BSOD issue


  1. Posts : 3
    64 bits
       #1

    BSOD issue


    Hi guys,

    Please excuse my poor language, I'm French

    I have a BSOD issue, I guess it comes from the AMD graphic card but I'm not sure.
    I followed the instructions and I've attached the ZIP from DM log collector.

    Thanks for your help.

    Pierrax
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    No problem. My English is poor too, I am an Indian.

    You are right that the BSODs were caused by some display malfunction. But all them took place with 14.12 Omega driver installed, which is problematic to cards below R7/R9 etc (as far as I have seen in a number of threads). So let us see the situation with another version of the display driver installed?

    Uninstall your installed version of the display driver.


    Then clean up any possible leftover.


    Then install version 14.9 WHQL only.


    Let us know how it goes. We may need to do some further troubleshooting depending on the situation.
    ____________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800532f130, fffff88003e42848, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+b848 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800532f130, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88003e42848, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+b848
    fffff880`03e42848 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    STACK_TEXT:  
    fffff880`023d4888 fffff880`10333134 : 00000000`00000116 fffffa80`0532f130 fffff880`03e42848 00000000`00000000 : nt!KeBugCheckEx
    fffff880`023d4890 fffff880`10332e3e : fffff880`03e42848 fffffa80`0532f130 fffffa80`04a915f0 fffffa80`04670010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`023d48d0 fffff880`0f00ff13 : fffffa80`0532f130 00000000`00000000 fffffa80`04a915f0 fffffa80`04670010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`023d4900 fffff880`0f039cf1 : 00000000`ffffffff 00000000`00000581 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`023d49e0 fffff880`0f038437 : 00000000`00000102 00000000`00000001 00000000`00000581 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`023d4a10 fffff880`0f00b2d2 : ffffffff`ff676980 fffffa80`04670010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`023d4ab0 fffff880`0f037ff6 : 00000000`00000000 fffffa80`04d87860 00000000`00000080 fffffa80`04670010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`023d4bc0 fffff800`031270ca : 00000000`fffffc32 fffffa80`04b6a410 fffffa80`03ce29e0 fffffa80`04b6a410 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`023d4c00 fffff800`02e7bbe6 : fffff880`009e9180 fffffa80`04b6a410 fffff880`009f3fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`023d4c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+b848
    fffff880`03e42848 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  atikmpag+b848
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys
    
    FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm atikmpag
    start             end                 module name
    fffff880`03e37000 fffff880`03ecd000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
        CheckSum:         00093077
        ImageSize:        00096000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 3
    64 bits
    Thread Starter
       #3

    Thanks for your reply car.
    I've done the mods, I'll let you know the result.
      My Computer


  4. Posts : 3
    64 bits
    Thread Starter
       #4

    Hmmm, that's better but I still get a BSOD after an error message "AMD driver not responding...".
    What do you think about AMD solution : How to troubleshoot
    A lot of work !

    I've attached the new log file, hope it will help.

    Thanks
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Pierrax said:
    Hmmm, that's better but I still get a BSOD after an error message "AMD driver not responding...".
    Not a healthy situation at all. If this issue continues with multiple versions of the display driver, then it is not a driver issue, but the hardware is gradually failing to work.

    Try one other driver version, as a test basis. I would suggest you an old one, 13.9 WHQL, because it was very stable at its own.


    See how it goes. If the issue recurs, nothing, no guide will help you for long. Only a new card will be able to solve the issue in that case.
      My Computer


 

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