Win 7 IRQL Less or greater than tcpip.sys BSOD

shootertex · 05 Feb 2015

Tried going at this myself, read as many threads relating to my BSOD and have made no progress.
Hopefully someone has greater insight than I do.

What I have done ...
Updated network driver - Intel 82583V
Installed all updates for Win 7
Issue occurs on Firefox AND IE
uninstalled AVG
problem still persists.

Zipped DMP files attached ...

Any help appreciated and thanks,

Doren

ICIT2LOL · 05 Feb 2015

Hello and welcome shootertex mate the dump files nearly all contain references to firefox.exe and AVG stuff suggest you uninstall the firefox and see what happens. The AVG seems to be some sort of driver akin t it but I am not that experienced in this yet so might have to ask for help. But do the other first.

derekimo · 06 Feb 2015

Additionally, you said you updated windows 7 but I see no updates installed,

Code:

Hotfix(s):                 N/A

And the latest dump that is flagging your Intel network driver that you updated,

Code:

BugCheck D1, {14, 2, 0, fffff880016625fd}

Unable to load image \SystemRoot\system32\DRIVERS\e1q62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+239e9 )

Followup: MachineOwner

Which is from 2010,

Code:

 Loaded symbol image file: e1q62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1q62x64.sys
    Image name: e1q62x64.sys
    Timestamp:        Thu Jul 08 15:07:00 2010 (4C364C04)
    CheckSum:         000506D5
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

There is an updated 2014 version here,

https://downloadcenter.intel.com/Det...ng&ProdId=3147

You must not have uninstalled AVG completely or correctly because it was the process during the crash,

Code:

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  avgnsa.exe

You should try using the uninstaller tool to remove AVG completely,

https://support.avg.com/SupportArtic...-uninstall-AVG

And Install Microsoft Security Essentials which we know doesn't cause BSOD's.