Computer has been freezing today and now I got a BSOD


  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    My computer has decided to start freezing and spitting errors at me today...while trying to figure out what is going on, and restarting multiple times due to the computer freezing, I got the wonderful BSOD. Dumps are attached.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    *** WARNING: Unable to verify timestamp for SYMEFA64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff88008eaeecb, fffff8800ed7f408, fffff8800ed7ec60}
    
    Probably caused by : SYMEFA64.SYS ( SYMEFA64+29ecb )
    
    Followup: MachineOwner
    ---------
    Uninstall Symantec/Norton. Install MSE. Monitor for further BSOD and advise.
      My Computer


  3. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Never fully installed Norton, got a BSOD in the middle of installation. Just got another BSOD while running a full MSE scan.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Well parts of Norton are embedded in your system, as evidenced by the .dmp files.

    Try using RevoUninstaller to remove any remnants.
      My Computer


  5. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Ok, I'm pretty sure all traces of Norton are now gone...left a full MSE scan running over night and woke up to see that I got another BSOD. New .zip is attached. :/
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Code:
    Event[86821]:
      Log Name: System
      Source: Service Control Manager
      Date: 2015-02-07T10:51:29.510
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Pamaldeep-PC
      Description: 
    The BCM42RLY service failed to start due to the following error: 
    The system cannot find the file specified.
    Your eventlog is riddled with the above errors. BCM42RLY is a Broadcom adapter driver. I recommend uninstalling, then reinstalling it.
      My Computer


  7. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #7

    I decided to look into how to read minidump files and saw a lot of the BSOD were caused by my memory. So I ran MemTest86 and saw that one of my ram sticks was the problem. I took that out and now my computer is running fine. I also fixed the Broadcom error btw. Thanks for your help. :)
      My Computer


 

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