BSOD with Pantech UM175 modem driver?

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  1. Posts : 12
    Windows 7 Home Premium Service Pack 1
       #1

    BSOD with Pantech UM175 modem driver?


    Hello, I have an Alienware m14x, and my only means of internet at my home is a Verizon Pantech UM175 USB modem. Problem is, on this laptop it causes a blue screen. I updated my drivers and everything, but it still happens. The crash dump never seems to finish, it gets to 100, I wait five minutes, then turn it off with the power button. Really annoying because this is my gaming computer and I want to play StarCraft 2 with friends among other games. Here is a picture of the error:



    The modem is an old one, but still works on other systems. Tried "Whocrashed", but it said latest crash dump was in February of 2014. Anybody got any suggestions?

    Thanks guys.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 12
    Windows 7 Home Premium Service Pack 1
    Thread Starter
       #3

    Golden said:
    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

    Here you go. Sorry this took so long, been a busy time with a lot of happenings and goings ons. Anyway, I thought it happened in February since that's when I posted this, but I guess the one from January would be it.
      My Computer


  4. Posts : 12
    Windows 7 Home Premium Service Pack 1
    Thread Starter
       #4

    I didn't see any rules about bumping, but I waited over 24 hours just to be sure.
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #5

    I'll take a look at this tonight.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {8, 2, 0, fffff88007c16b72}
    
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    Probably caused by : vsdatant.sys ( vsdatant+16b72 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm vsdatant
    start             end                 module name
    fffff880`07c00000 fffff880`07c95000   vsdatant T (no symbols)           
        Loaded symbol image file: vsdatant.sys
        Image path: \SystemRoot\system32\DRIVERS\vsdatant.sys
        Image name: vsdatant.sys
        Timestamp:        Fri May 06 15:01:14 2011 (4DC387A2)
        CheckSum:         0007EB69
        ImageSize:        00095000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The outdated ZoneAlarm installation is the cause of the issues. Update it, or uninstall it and use MSE and Windows firewall instead.
      My Computer


  7. Posts : 12
    Windows 7 Home Premium Service Pack 1
    Thread Starter
       #7

    Golden said:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {8, 2, 0, fffff88007c16b72}
    
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    Probably caused by : vsdatant.sys ( vsdatant+16b72 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm vsdatant
    start             end                 module name
    fffff880`07c00000 fffff880`07c95000   vsdatant T (no symbols)           
        Loaded symbol image file: vsdatant.sys
        Image path: \SystemRoot\system32\DRIVERS\vsdatant.sys
        Image name: vsdatant.sys
        Timestamp:        Fri May 06 15:01:14 2011 (4DC387A2)
        CheckSum:         0007EB69
        ImageSize:        00095000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The outdated ZoneAlarm installation is the cause of the issues. Update it, or uninstall it and use MSE and Windows firewall instead.

    Thank you. It's no longer in the programs list, so I guess just reinstall then uninstall?
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Just try and uninstall from Control Panel.
      My Computer


  9. Posts : 12
    Windows 7 Home Premium Service Pack 1
    Thread Starter
       #9

    Golden said:
    Just try and uninstall from Control Panel.
    It's not there
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Use RevoUninstaller to remove it.
      My Computer


 
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