BSOD on windows 7 Clean install how do I find out why? TIA


  1. Posts : 1
    windows 7 64bit home premium
       #1

    BSOD on windows 7 Clean install how do I find out why? TIA


    My samsung laptop keeps shuting off. Hard drive passed test, Memory passed Test, Clean Windows install and all driver updates and bios updates, and windows updates, Current Java???
      My Computer


  2. Posts : 26,869
    Windows 11 Pro
       #2

    hello, torantaulbee. I will try to help you. I need you to do a few things first. Please fill out your system specs as complete as possible including your PSU and CPU cooler. We often have to look up components, so Manufacturer and model is important. These are the instructions I usually give. They may help you a little. But, thanks for what you did fill out.
    Please fill out your System Specs

       Information
    Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

    If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

    The files you uploaded did not contain dump files, which is what we use to debug a system. Please make sure your computer is configured for Small Memory dumps. Dump Files - Configure Windows to Create on BSOD

    Also, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

    Please tell me about the install and what exactly you installed. Also, any additional information you can provide. Such as, is there a particular program or activity you do that causes the BSODs.
      My Computer


 

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