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BSOD Windows Memory Diagnostic Tool stops at 88% complete
I have bought a new PC for my wife without OS. It is an Acer N2120G supplied only with FreeDOS on the HD. I have installed Win 7 Pro via a USB flash drive, using the Windows DVD/USB tool from the install DVD without any great difficulty.
Everything works but once she started using it she got crashes about once a day. I tried it myself and get the same problem. At present there isn't anything elaborate installed. Mainly it will be used for browsing and emails and a few of the built in card games. Having installed Win 7 Pro sp1 32bit, I wiped the FreeDOS partition so that is now unallocated empty space.
She had to stop using it so I could check it all. I got advice from the Win 7 Forum Windows Memory Diagnostic Tool stops at 88% complete so I started with simple checks like PW and SFC and they looked fine. I went back to the AMD website and their auto detect told me that I had all the up to date drivers.
Just to be safe, I updated all the drivers from the AMD automatic system. I was especially cautious about the graphics card as I know that can be very sensitive! But the crashes still occurred - maybe after 6 hours - maybe after 6 minutes
I set the PC to run the Memory Diagnostic from Administrative Tools. Just the standard shutdown and run option. it froze at 88% complete. After some hours I gave up and after a reboot, tried again - same freeze but at 21%. Then I tried the memtest86 having downloaded it for recording to a CD. That showed that the memory was OK in all respects.
I have worked my way through the Troubleshooting steps and something else I did made a great improvement. The PC then ran fine without BSOD for four days, but crashed again once the day after. That was about a week ago and some days it is OK and on others it just crashes after a while. Today I switched it on after a three day break and there were some updates to do. I left it unattended and when I looked again after an hour - lo and behold - BSOD again
The last suggestion in the Win 7 Forum was from Gregrocker who wrote "Can you confirm that there is no BSOD dump file being generated? Even if not, post back the Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums exactly as specified so a fresh set of eyes can look over the problem. Ask the analysts to please see if they can spot the problem in the reports submitted even if absent a dump file."
I cannot find any minidump folder on the PC and there is no memory dump file. So I have followed the BSOD Posting Instructions to use DM Log Collector and the file generated is attached.
Hopefully someone can give me an answer from its contents
Tony
PS I had to restart the PC from BSOD to get the data - as I write this an hour later, it is still sitting there with an innocent look on its normal Desktop Screen