BSOD upon launching games

Jaymz · 14 Feb 2015

Two days ago my CPU fan started going into cycles of speeding up for a moment every couple of seconds. I reapplied thermal paste, started up the computer, and launched CS:GO. Received the first blue screen: RTKVHD64. Today I launched another game, Dungeon Defenders, and received another blue screen for System_Service_Exception. Note that this doesn't happen every time I launch a game, as I have played both games afterwards. However, upon launching DD today, the game did not render. The fan still has it's issue as well. I'm not sure whether this is a hardware or software issue.

Golden · 14 Feb 2015

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880096d12f2, fffff8800da40c90, 0}

Probably caused by : RTKVHD64.sys ( RTKVHD64+2bf2f2 )

Followup: MachineOwner
---------

1: kd> lmvm RTKVHD64
start             end                 module name
fffff880`09412000 fffff880`097f0d80   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Jun 19 18:20:56 2012 (4FE03D70)
    CheckSum:         003F0454
    ImageSize:        003DED80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the outdated Realtek audio driver:
Realtek

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffb46c9eadbc0, 0, fffff8000346e9cc, 7}


Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiDecommitPages+1fc )

Followup: MachineOwner
---------

Checked the you applied the thermal paste and CPU cooler correctly:
CPU - Stress Test Using IntelBurnTest

Jaymz · 16 Feb 2015

I had updated the sound driver, as well as reverted a recent gpu update. Issue seemed fixed but I received the same BSOD, RTKVHD64, today during an entirely different game. This dump is the same as the past two ones I've gotten since I posted. As for the fan, it has always idled at 45C because of the stock cooler, but the cycling is a recent issue. Can it be caused by hardware degradation somewhere? The computer is 5 years old so a better cooler has been ordered regardless.

Golden · 16 Feb 2015

Code:

*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880096c4139, fffff880009ef5f8, fffff880009eee50}

Probably caused by : RTKVHD64.sys ( RTKVHD64+2bd139 )

Followup: MachineOwner
---------

0: kd> lmvm RTKVHD64
start             end                 module name
fffff880`09407000 fffff880`097e5d80   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Jun 19 18:20:56 2012 (4FE03D70)
    CheckSum:         003F0454
    ImageSize:        003DED80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The Realtek driver has not been updated - its exactly the same date and time as that identified in post #2. Check your steps again.

Jaymz · 17 Feb 2015

Alright, now this time the audio drivers are definitely updated. This new BSOD occurred upon startup, the message indicated system_service_exception with RTKVHD64 under additional info.

Jaymz · 19 Feb 2015

I hope this is okay to bump, as it has been a while. I've gotten a series of blue screens today which still pointed towards the sound driver.

Golden · 27 Feb 2015

Can you confirm which version you downloaded and installed please?

Jaymz · 27 Feb 2015

I downloaded 64bit_Win7_Win8_Win81_R275 installer from the realtek website. Driver details indicate version 6.0.1.7246 with a date of 5/14/2014.

Golden · 03 Mar 2015

Code:

fffff880`03f5c448  fffffa80`0b7f7060
fffff880`03f5c450  00000000`00000594
fffff880`03f5c458  fffff880`03389952Unable to load image avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x1b952
fffff880`03f5c460  00000002`00002000
fffff880`03f5c468  00000000`00000004

Uninstall AVG and replace with MSE.

Jaymz · 03 Mar 2015

Done. Initial scan reported nothing found. I also removed logmein mirror driver and did a clean install of the newest video card drivers. I can't reliably trigger crashes so I'll post back in a few days if all goes well.