New laptop - random bsod's

Clownik · 16 Feb 2015

Hi everyone, this is my first post at this forum.

I have bought a new clevo w355ssq with ubuntu, but after i installed windows 7 - 64bit the computer starts crashing everyday randomly with some bsod's like: MEMORY_MANAGEMENT, PAGE_FAULT_IN_NONPAGED_AREA, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, SYSTEM_SERVICE_EXCEPTION

Computer specifications:
1 x Clevo W355SSQ (2GB GTX-860M)
1 x Intel® Core™i7 Quad Core Mobile Processor i7-4710MQ (2.50GHz) 6MB
1 x Corsair SO-DIMM 16 GB (2x8GB) DDR3-1600MHz Vengeance
1 x INTEL® AC-7260 HMC (867Mbps, 802.11AC) + BLUETOOTH
1 x Seagate Laptop SSHD 1TB
1 x Kingston HyperX FURY SSD 240GB
1 x DVD Optical Driver 8x

- I've tried memtest (without errors)
- I've activated driver verifier
- I've tried sfc /scannow to
- Actually i have this error at windows update: 800b0100

At blue screen viewer i have the: ntoskrnl.exe at red
I hope you can help me

Golden · 16 Feb 2015

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

Clownik · 17 Feb 2015

Here is

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {B5B125CA-AD26-428C-B080-B34690F272D4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.150113-1808
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B5B125CA-AD26-428C-B080-B34690F272D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-3890309084-1905923592-4268915046</SID><SYSTEM><Manufacturer>Notebook                        </Manufacturer><Model>W35xSS_370SS              </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4.6.5</Version><SMBIOSVersion major="2" minor="7"/><Date>20140408000000.000000+000</Date></BIOS><HWID>D25F3107018400F4</HWID><UserLCID>0816</UserLCID><SystemLCID>0816</SystemLCID><TimeZone>Hora padrão de GMT(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versão do serviço de licenciamento de software: 6.1.7601.17946

Nome: Windows(R) 7, Ultimate edition
Descrição: Windows Operating System - Windows(R) 7, OEM_SLP channel
ID da Activação: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
ID da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID Expandido: 00426-00178-926-600173-02-2070-7601.0000-0202015
ID da Instalação: 019420148981609311345531505014943546212273450985367242
URL de Certificado do Processador: SpcService Web Service
URL de Certificado do Computador: RacService Web Service
URL da Licença de Utilização: UseLicenseService Web Service
URL de Certificado da Chave do Produto: PkcService Web Service
Chave de Produto Parcial: VKM6G
Estado da Licença: Licenciado
Contagem de rearmamentos restantes do Windows: 3
Hora fidedigna: 17-02-2015 20:41:47

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:6:2015 11:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAIAAgABAAIAAAACAAAABQABAAEAHKJUpncWWI6uYijk9LbmMNiq5DCZmpyRYN8S5TDXhurI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  ASF!            INTEL          HCG
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SLIC            _ASUS_        Notebook

Clownik · 18 Feb 2015

The computer still crashing, but from what I realize these crashes only happen in the first hours , I have the pc connected

Clownik · 19 Feb 2015

Anyone can help me? Sorry for the doble post

Clownik · 22 Feb 2015

Anyone?

Arc · 23 Feb 2015

There are versatile BSODs.

Code:

BugCheck 50, {fffffb430af84888, 0, fffff80002e9724b, 7}


Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiUpdateWsle+13b )

Followup: MachineOwner
---------

Code:

BugCheck 1A, {41790, fffffa800219f510, ffff, 0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::UnmapViewOfAllocation+78 )

Followup: MachineOwner
---------

Code:

BugCheck 3B, {c0000005, fffff80003193db9, fffff880026f4910, 0}

Probably caused by : ntkrnlmp.exe ( nt!CmpGetNameControlBlock+12e )

Followup: MachineOwner
---------

Make it sure that windows is properly up-to-date.

Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+

Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

Clownik · 13 Mar 2015

I'm still getting blue screens, later i will post the crash dumps!
Usually the blue screens only appear after i start computer, after some hours i don't have anymore blue screens (usually).
Sorry by my english

Arc · 13 Mar 2015

Your English is OK, but you should be sorry for not continuing with troubleshooting.

No more crash dump uploads please before completing post #7.

Complete it, and let us know the results.

Clownik · 13 Mar 2015

I did all the procedures in the 7 post, but the problem still persists.
In the memtest i don't have any errors