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Windows 7: Minidump help...multiple blue screens

06 Nov 2009   #1
GRS1959

Windows 7 Home Premium 64-Bit
 
 
Minidump help...multiple blue screens

I have been getting multiple bluescreens every day since upgrading to Win7. System had been fairly stable running Vista. Originally, the BCCode was showing 101...recently 4a.

Please help...
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 4a
BCP1: 0000000074F42DD9
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800523CCA0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110609-26083-01.dmp
C:\Users\Gary\AppData\Local\Temp\WER-49155-0.sysdata.xml



My System SpecsSystem Spec
.
06 Nov 2009   #2
GRS1959

Windows 7 Home Premium 64-Bit
 
 

I had installed Windows 7 "In Place" on top of Vista, so I decided to do a clean install. Things seemed to be going ok, but just had another BSOD. Same code as before. It always seems to happen when I click to open a new program...usually Firefox or iTunes.

Attached is the latest dump file.
My System SpecsSystem Spec
06 Nov 2009   #3
Rxloren

Windows 7 Ultimate x64
 
 

What antivirus are you using? I had constant BSOD's and tried debugging myself... im no pro but it was something in my Norton 360 that wasn't loading.. 2 hours (no joke) I spent with a tech from Symantec and still couldn't figure it out so I did the best thing I could do... uninstall Norton, install Kaspersky IS 2010 and .. well... 4 days and so far NO ERRORS NO BSOD. I love the OS.
My System SpecsSystem Spec
.

06 Nov 2009   #4
GRS1959

Windows 7 Home Premium 64-Bit
 
 

I am using ZoneAlarm Security Suite v. 9.1.008.000
My System SpecsSystem Spec
06 Nov 2009   #5
Rxloren

Windows 7 Ultimate x64
 
 

Ive heard of others having similar problems with Zonaalarm as well although I only speak fron what I've seen in forums, not from experience. My only was with Norton...
I know it's a stretch but maybe unistall the antivirus and put in a trial version of something else.. I have and heard that Kaspersky gives no problems and it's pretty good as far as internet security goes.. if all else fails, may be worth a shot...
Good luck.
My System SpecsSystem Spec
06 Nov 2009   #6
torrentg

7600.20510 x86
 
 

Quote   Quote: Originally Posted by GRS1959 View Post
I am using ZoneAlarm Security Suite v. 9.1.008.000
That's the problem as vsmon.exe has been mentioned in the debug files.

I'm beta testing ZA Extreme myself for last 2 months and it's been perfect here. Seems to be causing problems by you though.

What you want to do is completely uninstall that from your system. Don't just disable because that will not fix it.

If you're curious what I'm running, have a look at this.
My System SpecsSystem Spec
07 Nov 2009   #7
GRS1959

Windows 7 Home Premium 64-Bit
 
 

Thanks for the help.

I had already decided that it was probably ZoneAlarm causing the problem. No blue screens since uninstalling last night. I am currently testing a 30-day trial of AVG Internet Security 9. So far, so good.
My System SpecsSystem Spec
07 Nov 2009   #8
torrentg

7600.20510 x86
 
 

Very well then. Glad to hear it.
My System SpecsSystem Spec
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