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Windows 7: BSOD: System Service Exception 0x0000003B

16 Feb 2015   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
BSOD: System Service Exception 0x0000003B

Hey guys.

I'm not overly knowledgeable about computers, so any help is very much appreciated.

Fairly random BSOD, but usually happens while using Chrome, with an old version of Winamp running. Happens very randomly, but has done it from day one. Can go months totally fine, or twice in a day. I also get a reminder to update my USB Controller driver, but have never been able to find the right one to make it happy. As well, I can only access a few programs like Resource Monitor in safe mode (freeze otherwise).

Thanks for any help, or let me know what more info is required.

My System SpecsSystem Spec
18 Feb 2015   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:

My System SpecsSystem Spec

 BSOD: System Service Exception 0x0000003B

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