BSOD when playing sound/video, error 0x0000003B

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  1. Posts : 20
    Windows 7 Home Premium 64bit
       #1

    BSOD when playing sound/video, error 0x0000003B


    Hi, I've been having fairly regular BSODs with the above error code for a few months now, yesterday I did a massive Windows Update, I think I've updated all my drivers, but still keep getting it now and again. It seems to be triggered by playing videos or sound files, although it's not every time. Grateful for any help!
      My Computer


  2. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8000456a890, fffff8800a5b5130, 0}
    
    *** WARNING: Unable to verify timestamp for aswSnx.SYS
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
    Probably caused by : aswSnx.SYS ( aswSnx+2c31a )
    
    Followup: MachineOwner
    ---------

    Welcome to sevenforums,

    Its a driver that is causing your issues, this is the driver:

    avast! Virtualization Driver

    Please update this: http://support.avast.com/
      My Computer


  3. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Brilliant, thank-you!

    I've updated it and will see if that helps...thanks again
      My Computer


  4. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #4

    No worries, welcome to Seven Forums.
      My Computer


  5. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Hi, me again...everything was fine yesterday, but now I have had about 4 BSOD's in the past hour or so, started happening after my laptop came out of hibernation/standby after being left on but with the screen down (if that's relevant)

    All with error titles I haven't seen before: 'IRQL_NOT_LESS_OR_EQUAL' 0x0000000A, 'REGISTRY ERROR' 0X00000051, 'BAD_POOL_ERROR'?!?

    I had to go into Safe Mode to use the DM Log Collectors as it kept BSODing during the process...

    Help or advice appreciated please!!!
      My Computer


  6. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    If anyone has any time to look into this for me I'd really appreciate it, as I'm stuck!

    Thanks!
      My Computer


  7. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Sorry to bug...keep having repeated BSOD's now, I'm concerned I have a hardware problem, as I've changed my antivirus and updated all programs and drivers I can think of and it's still occasionally doing it.

    My graphics card will sometimes short out, and Firefox keeps crashing on me too...can anyone take anything from my last dump file that might point me in the right direction??

    Thanks!
      My Computer


  8. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #8

    Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
      My Computer


  9. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Hi, I ran SFC /scannow and it ran without problems, I did a full disk check (for hours!) and it ran without problems, but interestingly when I tried a clean boot, the only service that still left me getting blue screens was 'Intel Management and Security Application Local Management Service'...whatever that does??

    I haven't done the Memtest or Hard Drive test yet, but thought this was worth telling you about straight away in case it's relevant?
      My Computer


  10. Posts : 20
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Btw, here is also a link to my sfc scan results:

    https://onedrive.live.com/redir?resi...1BB1281%214758

    Thanks
      My Computer


 
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