Random BSOD, no minidump

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  1. Posts : 25
    Windows 7 Home Premium
       #1

    Random BSOD, no minidump


    Hey all,

    I've had issues with my custom PC since the first week or two after I built it 3 years ago. I tried living with it, troubleshooting every few months without success. I am back in school, and the crashing is messing up my projects, instead of just Battlefield 4. I just bought a new video card hoping it would fix the problem (old card was used), but it lingers on. I've run a memtest with 0 errors and a windows files test with 0 errors. I've spent the last 3 months trying to get it to create a minidump, but it will not. Hoping someone can finally diagnose the problem.

    Thanks, if more info is needed, just ask.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    As you said, the zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.
      My Computer


  3. Posts : 25
    Windows 7 Home Premium
    Thread Starter
       #3

    So it crashed again and did not create a minidump. Should I still upload the file?
      My Computer


  4. Posts : 2,781
    Windows 10 Pro x64
       #4

    If it didnt create a dump then scan the harddrive, it might be failing. SeaTools for DOS and Windows - How to Use
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Also, a camera snap of the BSOD screen will be good. The onscreen codes will give us at least some information.
      My Computer


  6. Posts : 25
    Windows 7 Home Premium
    Thread Starter
       #6

    I'll post a pic of one of the BSOD screens this afternoon when I have access to the image. When it crashes, it doesn't always give the same wording for the cause.

    As to the HD failing, it is a SSD and has been crashing since I bought it new. Will SeaTools work on an SSD?
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    derek704 said:
    As to the HD failing, it is a SSD and has been crashing since I bought it new. Will SeaTools work on an SSD?
    Better you dont do traditional disc checks on SSDs. Those tests are for mainly spinners.

    Let us see a screenshot of your SSD using this program: CrystalDiskInfo - Software - Crystal Dew World
      My Computer


  8. Posts : 25
    Windows 7 Home Premium
    Thread Starter
       #8

    I uploaded the screenshots.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    The disc is OK.

    The BSOD screen says that the dump is recorded. May be you are using some disc cleanup tool that is keeping deleting/wiping out the dumps.

    And, it is stop 0x3B. Anyway, your situation is just identical to this one. So this will be applicable to you too.
    Arc said:
    Two important information are obtained from the screenshot.

    First, it says that the crash dump is recorded. May be you ran any disc cleanup tool that deleted those.

    Second, it is a stop 0x3B. The probable causes are:

    • Mismatch system services, causes for pirated OS install and/or not updating the OS.
    • Memory failure.
    • Some misbehaving device driver, specially the graphics driver.

    Let us check those possibilities.

    You can say it better about the first alternative. If anything is there, rectify it.

    Test your RAM modules for possible errors.Run memtest86+ for at least 8 consecutive passes.

    If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

    If it does not show any error, enable Driver Verifier to monitor the drivers.Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

       Information
    Why Driver Verifier:
    It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

    How Can we know that DV is enabled:
    It will make the system bit of slow, laggy.

       Warning
    Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

    If there is no points, make a System Restore Point manually before enabling DV.

       Tip



    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


  10. Posts : 25
    Windows 7 Home Premium
    Thread Starter
       #10

    1: I received this version of Windows from my college, so it should be legal. I generally keep it up to date as well.

    2-3: I'll run these tests sometime in the next week. Thanks for the post, I'll reply with an update when I know more.
      My Computer


 
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