Frequent 3b and 1e bluescreens.

sannykins · 19 Feb 2015

Ever since I bought and installed my Radeon R9 290, I've been having constant bluescreen issues. I'm not positive that this is the root cause but it's the only thing I can place the blame on as of this moment! I've had some crashes before, but never at this consistent frequency.

I've uninstalled the drivers, reinstalled new ones, re-seated the card and memory, all to no avail.

The error code that's been popping up most frequently is 0x0000003b. Also had the occasional 01e

Any help would be greatly appreciated.

Arc · 19 Feb 2015

At first, get back to the latest WHQL display driver only, 14.4 WHQL.

Uninstall your installed version of the display driver.

How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

Drivers - Clean Left over Files after Uninstalling

Then install version 14.4 WHQL only.

AMD Catalyst 14.4 WHQL (14.100.0.0 April 17)

See how it goes. Let us know.
_______________________________

Code:

BugCheck 3B, {c0000005, fffff800026bb5a2, fffff88011176b50, 0}

Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )

Followup: MachineOwner
---------

Code:

fffff880`111765a8  fffff880`053a01bcUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xb11bc

Code:

    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)

sannykins · 19 Feb 2015

I am in the process of doing all of this now, will update asap.

Thank you!

sannykins · 24 Feb 2015

Well, that solution worked for a couple of days but didn't fix it permanently unfortunately...

Here is the newest log.

Arc · 25 Feb 2015

Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark

Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Also, make it sure that nothing is overclocked there.

We may apply another driver version later depending on the situation.

derekimo · 25 Feb 2015

Additionally, there were a couple people a while back that had success with this beta driver on the R9 2xx series if you want to try it,

AMD Catalyst 14.7 Beta Driver for Windows

Arc · 26 Feb 2015

Thank you so much, Derek! This is the other driver version that I mentioned in post #5. I forgot the version name. Thank you so much for adding it!

derekimo · 26 Feb 2015

Arc said:

Thank you so much, Derek! This is the other driver version that I mentioned in post #5. I forgot the version name. Thank you so much for adding it!

You're welcome Arc!

sannykins · 27 Feb 2015

Here is the Speccy snapshot:

http://speccy.piriform.com/results/v...eJ8YxcCf1nvtkk

Also attached are two Furmark screenshots. One of the settings window, and one of the test itself.

I will install the Beta driver listed, and update accordingly.

Thank you again for the help.

Edit: Have now installed driver 14.7. Will update asap.