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Windows 7: BSOD - typically when I am away from the computer

22 Feb 2015   #1

Windows 7 Home Premium x64
BSOD - typically when I am away from the computer

I have been getting multiple BSOD. Computer seems to work fine. I usually leave it on and it goes to sleep. Randomly when I come back sometimes it has gone to BSOD. It is now happening every day to every other day. I've tried updating most of the drivers. The only time I have triggered a BSOD is when I try to update the audio driver (Realtek HD Audio). I've tried everything I can think of - scanning for malware / virus. Updating all the drivers. I ran a memory test as well which was OK and can't seem to figure out the cause. Any help would be greatly appreciated. The error that it gives is IRQL_Not_Less_Or_Equal. I've attached the dump file and other info as requested. Thank you.

My System SpecsSystem Spec
23 Feb 2015   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Probably it misses you.

Update the netgear driver. NETGEAR Support | Downloads
Upgrade Genie, too. NETGEAR Genie

See how it goes. Let us know.
BugCheck A, {fffffa80142f8178, 2, 1, fffff80003487035}

*** WARNING: Unable to verify timestamp for npf.sys
*** ERROR: Module load completed but symbols could not be loaded for npf.sys
Probably caused by : npf.sys ( npf+2b81 )

Followup: MachineOwner

4: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: fffffa80142f8178, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003487035, address which referenced memory

Debugging Details:

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800036b6100
GetUlongFromAddress: unable to read from fffff800036b61c0
 fffffa80142f8178 Nonpaged pool


fffff800`03487035 f0480fba2900    lock bts qword ptr [rcx],0





ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

TRAP_FRAME:  fffff8800d7f1590 -- (.trap 0xfffff8800d7f1590)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffffa80142f8178
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003487035 rsp=fffff8800d7f1720 rbp=fffffa80142f8178
 r8=0000000000000000  r9=0000000000000000 r10=000000000000f68b
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
fffff800`03487035 f0480fba2900    lock bts qword ptr [rcx],0 ds:fffffa80`142f8178=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000347c469 to fffff8000347cec0

fffff880`0d7f1448 fffff800`0347c469 : 00000000`0000000a fffffa80`142f8178 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`0d7f1450 fffff800`0347b0e0 : ffffffff`ff676980 fffff800`039f6b7f fffff880`018cad20 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`0d7f1590 fffff800`03487035 : 00000000`00000000 fffff880`018705b2 fffff880`018c7100 fffffa80`00000000 : nt!KiPageFault+0x260
fffff880`0d7f1720 fffff880`076a1b81 : 00000000`00000001 fffffa80`083b11a0 fffffa80`09ad9450 fffffa80`142f5000 : nt!KeAcquireSpinLockRaiseToDpc+0x55
fffff880`0d7f1770 00000000`00000001 : fffffa80`083b11a0 fffffa80`09ad9450 fffffa80`142f5000 00000000`00060000 : npf+0x2b81
fffff880`0d7f1778 fffffa80`083b11a0 : fffffa80`09ad9450 fffffa80`142f5000 00000000`00060000 fffff880`0d7f1798 : 0x1
fffff880`0d7f1780 fffffa80`09ad9450 : fffffa80`142f5000 00000000`00060000 fffff880`0d7f1798 fffff880`0d7f1798 : 0xfffffa80`083b11a0
fffff880`0d7f1788 fffffa80`142f5000 : 00000000`00060000 fffff880`0d7f1798 fffff880`0d7f1798 00000000`00000000 : 0xfffffa80`09ad9450
fffff880`0d7f1790 00000000`00060000 : fffff880`0d7f1798 fffff880`0d7f1798 00000000`00000000 fffffa80`09ad9450 : 0xfffffa80`142f5000
fffff880`0d7f1798 fffff880`0d7f1798 : fffff880`0d7f1798 00000000`00000000 fffffa80`09ad9450 fffff880`0190b38b : 0x60000
fffff880`0d7f17a0 fffff880`0d7f1798 : 00000000`00000000 fffffa80`09ad9450 fffff880`0190b38b fffffa80`0aa918d0 : 0xfffff880`0d7f1798
fffff880`0d7f17a8 00000000`00000000 : fffffa80`09ad9450 fffff880`0190b38b fffffa80`0aa918d0 fffffa80`0aa918d0 : 0xfffff880`0d7f1798


fffff880`076a1b81 ??              ???


SYMBOL_NAME:  npf+2b81

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  npf.sys


FAILURE_BUCKET_ID:  X64_0xA_npf+2b81

BUCKET_ID:  X64_0xA_npf+2b81


FAILURE_ID_HASH_STRING:  km:x64_0xa_npf+2b81

FAILURE_ID_HASH:  {748ef928-b00a-ca6f-9a2a-4c73375cc495}

Followup: MachineOwner

4: kd> lmvm npf
start             end                 module name
fffff880`0769f000 fffff880`076ab000   npf      T (no symbols)           
    Loaded symbol image file: npf.sys
    Image path: \??\C:\Windows\system32\drivers\npf.sys
    Image name: npf.sys
    Timestamp:        Fri Jun 25 22:20:58 2010 (4C24DE72)
    CheckSum:         00011844
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
23 Feb 2015   #3

Windows 7 Home Premium x64

I updated Genie. I'm not sure about which driver you want me to update for Netgear. It has the latest firmware and couldn't find anything else to download. The Netgear router is a fairly recent addition. The BSOD started happening before I changed my router. I'll let you know if I get any more. Thanks for your help.

I had zero problems with this computer for a couple of years. I'm not feeling the love from my computer any more, not sure it misses me.
My System SpecsSystem Spec

24 Feb 2015   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Good to know that you updated Geanie. npf.sys is Geanie. OK, now use the computer normally. Let us know for any further BSOD.
My System SpecsSystem Spec
01 Mar 2015   #5

Windows 7 Home Premium x64

Seems to have fixed the problem. Could have sworn that the BSOD started before I installed Netgear. Thanks for the help. No crash for 6-7 days now.
My System SpecsSystem Spec
02 Mar 2015   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Good news.

Let us know for any further issue.
My System SpecsSystem Spec

 BSOD - typically when I am away from the computer

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