Fresh Windows Install. Still BSOD BUGCODE_USB_DRIVER

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  1. Posts : 10
    Windows 7 Home Premium x64
       #1

    Fresh Windows Install. Still BSOD BUGCODE_USB_DRIVER


    Hello,

    I am experiencing a BSOD and here is what I have done:

    After fixing drivers and reinstalling ISOTAP driver it seemed to BSOD again. So at the point I completely nuked both partitions on my disc and did a fresh install of Windows 7

    I then went to the Asus web site and downloaded and installed all drivers this computer originally came with, restarted of course, ran windows update, restarted... installed one program: World of Warcraft. About 20 minutes into playing my computer starts to make the disconnect reconnect sound for USB devices. The only device plugged in was my mouse. This is the same mouse currently plugged into my other computer with no issues.

    I currently have the computer in safemode and I am running BSOD viewer from nirsoft.net and this is the information that I have:

    ==================================================
    Dump File : 022515-9562-01.dmp
    Crash Time : 2/24/2015 6:34:28 PM
    Bug Check String : BUGCODE_USB_DRIVER
    Bug Check Code : 0x000000fe
    Parameter 1 : 00000000`00000008
    Parameter 2 : 00000000`00000006
    Parameter 3 : 00000000`00000005
    Parameter 4 : fffffa80`0be4eb20
    Caused By Driver : usbhub.sys
    Caused By Address : usbhub.sys+12a5c
    File Description : Default Hub Driver for USB
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : x64
    Crash Address : ntoskrnl.exe+74ec0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\022515-9562-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 346,248
    Dump File Time : 2/25/2015 10:46:09 AM
    ==================================================


    Trying to attach the dump file as well if that helps.

    Any assistance would be much appriciated
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Code:
    BugCheck FE, {8, 6, 5, fffffa800be4eb20}
    Caused by any third party USB device driver which is not detected by the crash dump, because the device uses private symbols.

    A stray crash dump is not enough. Click on button below ....

    It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
    Screenshots and Files - Upload and Post in Seven Forums

    Also Upload the list of all the third party drivers Using NirSoft DriverView :

    • Download and execute Driverview
    • View > Hide Microsoft Drivers
    • Edit > Select all
    • File > Save Selected Items
    • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
    • Zip the .txt file and upload it.

    Attach the information with your reply post.
      My Computer


  3. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Thank you for the quick response!

    Let me know if you need any other information

    Again, thank you
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Apparently there is nothing that can cause a stop 0xFE. Strange. Apparently you dont have any USB device.

    Anyway, Search for any possible update to your intel 5 series chipset, which contains the USB2 drivers there. https://downloadcenter.intel.com/
    Also uninstall ASUS ATK.

    Update the wifi driver, too: https://www.atheros.cz/atheros-wirel...et=37&system=6

    Let us know for any further BSOD. If it happens, then we have to take different ways to get it done, by verifying/stressing the drivers.
      My Computer


  5. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #5

    hmmmm... went to the intel website and couldn't find the correct driver.

    I downloaded the driver utility and after it ran a scan it showed me a blank screen where the drivers old and new would appear. I then did a manual search and it only lists the 6 and above series; no 5 series listed.

    I updated the wifi driver and uninstalled the Asus ATK. Hope this isn't permanent as this is what lights up the keyboard on my computer which is very difficult to see otherwise.

    I am about to try and simulate what was causing the BSOD ... Which was simply running Warcraft for a bit. And I do monitor temps, nothing above 77C.
      My Computer


  6. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #6

    computer just started making the USB sound again... havent even started the game... I may BSOD any second here
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Give me the physical verification .... what are the USB devices those you use and attach with your computer?
      My Computer


  8. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #8

    I use a UTech Smart Gaming mouse plugged into the rear most port on the right hand side of the computer... When I am playing I will have a Logitech Headset plugged in as well. Though I never experience any issues with either of these while I am playing.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    None of those have a tress in either of the uploaded files.

    Anyway, enable Driver Verifier to monitor the drivers. Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

       Information
    Why Driver Verifier:
    It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

    How Can we know that DV is enabled:
    It will make the system bit of slow, laggy.

       Warning
    Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

    If there is no points, make a System Restore Point manually before enabling DV.

       Tip



    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


  10. Posts : 10
    Windows 7 Home Premium x64
    Thread Starter
       #10

    I have enabled DV and will report back with the results
      My Computer


 
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