BSOD shortly starting the computer

LovelyPencils · 26 Feb 2015

Greetings experts,

I have been getting BSOD for quite sometime now. It happens quite often when i'm playing games, booting up, and browsing the internet. please find attached dmp files from the latest incident. Thanks in advanced.

Arc · 27 Feb 2015

Click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums

LovelyPencils · 22 Apr 2015

Greetings Arc,

Please find attached logs.

Arc · 22 Apr 2015

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

When done, Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

As it is an old branded desktop, is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.

eXtreme Power Supply Calculator - The only power supply calculator trusted by PSU manufacturers and computer enthusiasts

Let us know the wattage of the installed PSU, too.
_____________________________________________

Code:

BugCheck 116, {fffffa80079fd4e0, fffff88005041848, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80079fd4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005041848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+b848
fffff880`05041848 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`029cf898 fffff880`104ff134 : 00000000`00000116 fffffa80`079fd4e0 fffff880`05041848 00000000`00000000 : nt!KeBugCheckEx
fffff880`029cf8a0 fffff880`104fee3e : fffff880`05041848 fffffa80`079fd4e0 fffffa80`07084d50 fffffa80`08ffb410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`029cf8e0 fffff880`105a6f13 : fffffa80`079fd4e0 00000000`00000000 fffffa80`07084d50 fffffa80`08ffb410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`029cf910 fffff880`105d4ed6 : 00000000`ffffffff 00000000`0007c3fc fffff880`029cfa70 fffffa80`08ffb410 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`029cf9f0 fffff880`105d082b : fffffa80`08ffb410 ffffffff`feced300 00000000`00000000 00004111`0000000b : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`029cfa30 fffff880`105cf19f : fffffa80`08ffb410 00000000`00000002 fffff880`029cfb90 fffff880`029cfb80 : dxgmms1!VidSchiWaitForEmptyHwQueue+0x8f
fffff880`029cfb20 fffff880`105cf47a : 00000000`00000000 00000000`00000002 0000000b`000005e4 fffff880`105d0bb9 : dxgmms1!VidSchiHandleControlEvent+0x3b
fffff880`029cfb50 fffff880`105a22d2 : ffffffff`ff676980 fffffa80`08ffb410 00000000`00000080 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x23e
fffff880`029cfbf0 fffff880`105ceff6 : fffffa80`07084d50 fffffa80`07084d50 00000000`00000080 fffffa80`08ffb410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`029cfd00 fffff800`03314b8a : 00000000`fffffc32 fffffa80`092fdb50 fffffa80`06d0b890 fffffa80`092fdb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`029cfd40 fffff800`030678e6 : fffff880`009e7180 fffffa80`092fdb50 fffff880`009f20c0 fffffa80`07d74e70 : nt!PspSystemThreadStartup+0x5a
fffff880`029cfd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+b848
fffff880`05041848 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+b848

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

6: kd> lmvm atikmpag
start             end                 module name
fffff880`05036000 fffff880`050cc000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

LovelyPencils · 22 Apr 2015

Speccy logged right after I stopped playing Far Cry 4 - http://speccy.piriform.com/results/K...qjkuRmKFUlGh7D
I have attached a stress test for your reference. The tower is placed right beside me, i do not find it overheating. What i noticed since downgrading to 14.4 WHQL driver is the noise produced by the graphic card has gone down dramatically.

Arc · 22 Apr 2015

It seems good overall.

Run this computer as it is for now .... report us for any further BSOD.

LovelyPencils · 24 Apr 2015

my happiness is short lived. it crashed 2 times one right after another, shortly after booting up.

Arc · 24 Apr 2015

Unfortunately there is no new crash dump after 4th April, which is already checked.

Attachment 357229

LovelyPencils · 25 Apr 2015

it crashed about 7 times yesterday. only 1 log generated.
is this a hardware fault or a driver error?

Arc · 25 Apr 2015

Code:

BugCheck 10E, {1f, fffff8a007175e50, 0, 95770}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148 )

Followup: MachineOwner
---------

Code:

    Image name: atikmpag.sys
    Timestamp:        Fri Apr 18 06:37:07 2014 (53507ABB)

When display issue occurs irrespective of the driver version installed, it can be said that you need to apply any other graphics card there, at least as a test basis.