BSOD while watching movies and browsing, error 0x000003b


  1. Posts : 52
    Windows 7 Pro x64
       #1

    BSOD while watching movies and browsing, error 0x000003b


    this happen randomly while im watching using vlc, using bluestacks, and browsing using chromes sometimes i also get 0xbe, and 0x109

    btw this is whocrashed say

    On Thu 3/5/2015 5:31:35 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\030515-57377-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000334C738, 0xFFFFF8800A95CFE0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Thu 3/5/2015 5:31:35 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000334C738, 0xFFFFF8800A95CFE0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    please help me
      My Computer


  2. Posts : 52
    Windows 7 Pro x64
    Thread Starter
       #2

    bump
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    Code:
    BugCheck 3B, {c0000047, fffff800030f6760, fffff88007bb0460, 0}
    
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkGetPresentHistory+750 )
    
    Followup: MachineOwner
    ---------
    The necessary info other than the crash dumps needed to debug the issue are missing in the zip that yo uploaded.

    Follow Blue Screen of Death (BSOD) Posting Instructions ... both the options. Either one will grab the files there.
      My Computer


  4. Posts : 52
    Windows 7 Pro x64
    Thread Starter
       #4

    here try this
      My Computer


  5. Posts : 52
    Windows 7 Pro x64
    Thread Starter
       #5

    i got another and its 0x109 here is the dm log
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Update the display driver to the latest. Drivers - Download NVIDIA Drivers

    When done, Stress test the Graphics Card using Furmark.Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
    __________________________________________
    Code:
    BugCheck 109, {a3a039d89b9ba5ee, b3b7465eee19e2d0, fffff880009be640, 3}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    ---------
    Code:
    ...........
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc000001d, fffff8800f133e38, fffff8800395b238, fffff8800395aa90}
    
    Probably caused by : nvlddmkm.sys ( nvlddmkm+d1e38 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffff8800f133e38, The address that the exception occurred at
    Arg3: fffff8800395b238, Exception Record Address
    Arg4: fffff8800395aa90, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
    
    FAULTING_IP: 
    nvlddmkm+d1e38
    fffff880`0f133e38 80b99c00000000  cmp     byte ptr [rcx+9Ch],0
    
    EXCEPTION_RECORD:  fffff8800395b238 -- (.exr 0xfffff8800395b238)
    ExceptionAddress: fffff8800f133e38 (nvlddmkm+0x00000000000d1e38)
       ExceptionCode: c000001d (Illegal instruction)
      ExceptionFlags: 00000000
    NumberParameters: 0
    
    CONTEXT:  fffff8800395aa90 -- (.cxr 0xfffff8800395aa90;r)
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80083c11b0
    rdx=00000000000001f4 rsi=fffffa800a50b9f0 rdi=fffffa8008390000
    rip=fffff8800f133e38 rsp=fffff8800395b470 rbp=fffff8800395b579
     r8=0000000000000001  r9=0000000000000000 r10=0000000000000008
    r11=fffffa800a50bb00 r12=0000000000000000 r13=fffffa80071e6010
    r14=fffffa80098caaf8 r15=fffffa800988c000
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nvlddmkm+0xd1e38:
    fffff880`0f133e38 80b99c00000000  cmp     byte ptr [rcx+9Ch],0 ds:002b:fffffa80`083c124c=01
    Last set context:
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80083c11b0
    rdx=00000000000001f4 rsi=fffffa800a50b9f0 rdi=fffffa8008390000
    rip=fffff8800f133e38 rsp=fffff8800395b470 rbp=fffff8800395b579
     r8=0000000000000001  r9=0000000000000000 r10=0000000000000008
    r11=fffffa800a50bb00 r12=0000000000000000 r13=fffffa80071e6010
    r14=fffffa80098caaf8 r15=fffffa800988c000
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nvlddmkm+0xd1e38:
    fffff880`0f133e38 80b99c00000000  cmp     byte ptr [rcx+9Ch],0 ds:002b:fffffa80`083c124c=01
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x7E
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800f133e38
    
    FAILED_INSTRUCTION_ADDRESS: 
    nvlddmkm+d1e38
    fffff880`0f133e38 80b99c00000000  cmp     byte ptr [rcx+9Ch],0
    
    STACK_TEXT:  
    fffff880`0395b470 00000000`00000000 : fffffa80`08390000 fffffa80`0a50b9f0 00000000`00000000 fffff880`0395b579 : nvlddmkm+0xd1e38
    
    
    FOLLOWUP_IP: 
    nvlddmkm+d1e38
    fffff880`0f133e38 80b99c00000000  cmp     byte ptr [rcx+9Ch],0
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nvlddmkm+d1e38
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5280da75
    
    STACK_COMMAND:  .cxr 0xfffff8800395aa90 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_BAD_IP_nvlddmkm+d1e38
    
    BUCKET_ID:  X64_0x7E_BAD_IP_nvlddmkm+d1e38
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x7e_bad_ip_nvlddmkm+d1e38
    
    FAILURE_ID_HASH:  {460b9b13-edd2-18bd-d851-1fd92bf44eb9}
    
    Followup: MachineOwner
    ---------
    
    4: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f062000 fffff880`0fca3000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Mon Nov 11 18:54:05 2013 (5280DA75)
        CheckSum:         00C10283
        ImageSize:        00C41000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


 

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