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Windows 7: BSOD while using Holdem Manager 2 and now on startup of HM2

03 Mar 2015   #1

Windows 7 Home Premium 64bit
BSOD while using Holdem Manager 2 and now on startup of HM2


While using Holdem Manager 2, which is a support program for online poker, my laptop suddenly froze while I was reviewing hands and shortly after resulted in a BSOD.

I have tried reinstalling the program and got mixed results after. It freezes my laptop before it even pops up the HM2 loading screen. The mouse is responsive but the rest of windows isn't. It froze for a few minutes, gave an error that HM2 failed to start, froze another few minutes, gave another similar error that HM2 failed to start, froze another few minutes, and then my laptop unfroze and worked normal again.

Another time it froze my laptop for about a minute before even popping up the HM2 loading screen but this time it resulted in a BSOD.

I have attached the DM log collector zipped output file in the attachments. Please let me know if you need any other information. Getting this fixed asap is important since I cannot do any work while the program isn't working.



My System SpecsSystem Spec
05 Mar 2015   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec

 BSOD while using Holdem Manager 2 and now on startup of HM2

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