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Windows 7: BSOD... Computer keeps shutting off for no reason

04 Mar 2015   #1

Windows 7 64 bit
BSOD... Computer keeps shutting off for no reason

Hello Everyone,

I recently am having issues with my computer just shutting down completely for no reason that i know of.
Until tonight i finally got a error and a DMP file however, i am unable to read it.

Is there anyone out there that can help me with this?? please let me know... computer shutting off on you without reason is like a little annoying child running up and pulling the cord out of wall.. lol

Thanks again for any help it would be greatly appreciated.

best regards,


My System SpecsSystem Spec
04 Mar 2015   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Dont use a BETA display driver.

Uninstall it using DDU and then install 14.4 WHQL. See how it goes. Let us know.

Further troubleshooting may be needed depending on the situation.
BugCheck 117, {fffffa8016ff44e0, fffff88005225848, 0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The display driver failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arg1: fffffa8016ff44e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005225848, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:

fffff880`05225848 ??              ???


TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b




ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

fffff880`02de44f0 fffff880`0530b72b : fffffa80`16ff44e0 fffff880`053580cc fffffa80`16ff44e0 fffff880`052d9843 : watchdog!WdDbgReportRecreate+0xa3
fffff880`02de4a10 fffff880`0530c3f0 : fffff8a0`0da2cdd0 fffff8a0`0da2cdd0 00000000`00000080 fffffa80`16ff44e0 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`02de4a60 fffff880`052e06b3 : 00000000`00000001 fffffa80`0ee7e000 00000000`00000000 fffff880`1295e2e1 : dxgkrnl!TdrCollectDbgInfoStage2+0x220
fffff880`02de4a90 fffff880`0530cf43 : fffffa80`0ea88658 00000000`00000000 fffffa80`16ff44e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0xef
fffff880`02de4b40 fffff880`1298b03d : fffffa80`14ccf4e0 00000000`00000080 00000000`00000000 fffffa80`0ea88010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02de4bc0 fffff800`0336b0ca : 00000000`02ffef4a fffffa80`0e9f0b50 fffffa80`0c9ec9e0 fffffa80`0e9f0b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02de4c00 fffff800`030bfbe6 : fffff880`009ea180 fffffa80`0e9f0b50 fffff880`009f50c0 00000000`00000001 : nt!PspSystemThreadStartup+0x5a
fffff880`02de4c40 00000000`00000000 : fffff880`02de5000 fffff880`02ddf000 fffff880`078d6d40 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb

fffff880`05225848 ??              ???

SYMBOL_NAME:  atikmpag+b848

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys


FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys


FAILURE_ID_HASH_STRING:  km:x64_0x117_image_atikmpag.sys

FAILURE_ID_HASH:  {fa4b6286-8c4a-e9c2-c89f-5612619e000e}

Followup: MachineOwner

0: kd> lmvm atikmpag
start             end                 module name
fffff880`0521a000 fffff880`052b0000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
04 Mar 2015   #3

Windows 7 64 bit

Awesome thank you so much!!! I will def. try it and get back with you asap. Thank you again for taking the time to do that. I really appreciate it :)

My System SpecsSystem Spec

08 Mar 2015   #4

Windows 7 64 bit

Okay so i went to download that Un-installer and my computer went haywire and i got rid of the trojan ... so i am trying another method to uninstalling that beta driver.

Once i complete i will come back with a response.

EDIT: Okay i finished the uninstalling. I am downloading the new driver now.
Once i am finished i will respond with results.
Thanks Again.

EDIT 2: Okay everything is installed and i am using the driver which you instructed and everything is working fine. However, i will need to some gameplay time to see if it shuts down on me under pressure. i will revert back if problems continues.
My System SpecsSystem Spec
09 Mar 2015   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

No, dont revert back to the previously installed driver.

If problems persist, that will mean something else. And the rollback will hamper the troubleshooting process.

If it BSODs again, let us see the up-to-date BSOD logs.
My System SpecsSystem Spec
10 Mar 2015   #6

Windows 7 64 bit

Okay. i didnt revert back to the same Driver. i am still using the same driver that you instructed me to do and everything is working fine and hasnt shut off on me again since. As i have been messing around with some of my internal stuff it seems my comp is over heating as well. which i plan on fixing in the upcoming weeks.

However, i did get another BSOD MiniDump that i have attached below. I am not sure what this one pertains too considering that i actually got a Blue screen this time when it shut off on me.

Thanks in advance for checking it out.

EDIT: I did run a Memtest86 and Ran a few passes and got no errors
My System SpecsSystem Spec
11 Mar 2015   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

How many passes you ran Memtest86+? To get teh result, you need to run it for at lease 8 consecutive passes.

Also, post any further BSOD following the Blue Screen of Death (BSOD) Posting Instructions .
My System SpecsSystem Spec

 BSOD... Computer keeps shutting off for no reason

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