BSOD... Computer keeps shutting off for no reason


  1. Posts : 4
    Windows 7 64 bit
       #1

    BSOD... Computer keeps shutting off for no reason


    Hello Everyone,

    I recently am having issues with my computer just shutting down completely for no reason that i know of.
    Until tonight i finally got a error and a DMP file however, i am unable to read it.

    Is there anyone out there that can help me with this?? please let me know... computer shutting off on you without reason is like a little annoying child running up and pulling the cord out of wall.. lol

    Thanks again for any help it would be greatly appreciated.

    best regards,

    Rezsickness
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Dont use a BETA display driver.

    Uninstall it using DDU and then install 14.4 WHQL. See how it goes. Let us know.

    Further troubleshooting may be needed depending on the situation.
    __________________________________________________
    Code:
    BugCheck 117, {fffffa8016ff44e0, fffff88005225848, 0, 0}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+b848 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_TIMEOUT_DETECTED (117)
    The display driver failed to respond in timely fashion.
    (This code can never be used for a real bugcheck.)
    Arguments:
    Arg1: fffffa8016ff44e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88005225848, The pointer into responsible device driver module (e.g owner tag).
    Arg3: 0000000000000000, The secondary driver specific bucketing key.
    Arg4: 0000000000000000, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+b848
    fffff880`05225848 ??              ???
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
    
    TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b
    
    
    BUGCHECK_STR:  0x117
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    STACK_TEXT:  
    fffff880`02de44f0 fffff880`0530b72b : fffffa80`16ff44e0 fffff880`053580cc fffffa80`16ff44e0 fffff880`052d9843 : watchdog!WdDbgReportRecreate+0xa3
    fffff880`02de4a10 fffff880`0530c3f0 : fffff8a0`0da2cdd0 fffff8a0`0da2cdd0 00000000`00000080 fffffa80`16ff44e0 : dxgkrnl!TdrUpdateDbgReport+0xcb
    fffff880`02de4a60 fffff880`052e06b3 : 00000000`00000001 fffffa80`0ee7e000 00000000`00000000 fffff880`1295e2e1 : dxgkrnl!TdrCollectDbgInfoStage2+0x220
    fffff880`02de4a90 fffff880`0530cf43 : fffffa80`0ea88658 00000000`00000000 fffffa80`16ff44e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0xef
    fffff880`02de4b40 fffff880`1298b03d : fffffa80`14ccf4e0 00000000`00000080 00000000`00000000 fffffa80`0ea88010 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`02de4bc0 fffff800`0336b0ca : 00000000`02ffef4a fffffa80`0e9f0b50 fffffa80`0c9ec9e0 fffffa80`0e9f0b50 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`02de4c00 fffff800`030bfbe6 : fffff880`009ea180 fffffa80`0e9f0b50 fffff880`009f50c0 00000000`00000001 : nt!PspSystemThreadStartup+0x5a
    fffff880`02de4c40 00000000`00000000 : fffff880`02de5000 fffff880`02ddf000 fffff880`078d6d40 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+b848
    fffff880`05225848 ??              ???
    
    SYMBOL_NAME:  atikmpag+b848
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6
    
    FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x117_image_atikmpag.sys
    
    FAILURE_ID_HASH:  {fa4b6286-8c4a-e9c2-c89f-5612619e000e}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm atikmpag
    start             end                 module name
    fffff880`0521a000 fffff880`052b0000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
        CheckSum:         00093077
        ImageSize:        00096000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Mini Kernel Dump does not contain unloaded driver list
      My Computer


  3. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #3

    Awesome thank you so much!!! I will def. try it and get back with you asap. Thank you again for taking the time to do that. I really appreciate it :)

    Br
    Rez
      My Computer


  4. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #4

    Okay so i went to download that Un-installer and my computer went haywire and i got rid of the trojan ... so i am trying another method to uninstalling that beta driver.

    Once i complete i will come back with a response.

    EDIT: Okay i finished the uninstalling. I am downloading the new driver now.
    Once i am finished i will respond with results.
    Thanks Again.

    EDIT 2: Okay everything is installed and i am using the driver which you instructed and everything is working fine. However, i will need to some gameplay time to see if it shuts down on me under pressure. i will revert back if problems continues.
    Last edited by Rezsicknessx; 08 Mar 2015 at 18:43.
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    No, dont revert back to the previously installed driver.

    If problems persist, that will mean something else. And the rollback will hamper the troubleshooting process.

    If it BSODs again, let us see the up-to-date BSOD logs.
      My Computer


  6. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #6

    Okay. i didnt revert back to the same Driver. i am still using the same driver that you instructed me to do and everything is working fine and hasnt shut off on me again since. As i have been messing around with some of my internal stuff it seems my comp is over heating as well. which i plan on fixing in the upcoming weeks.

    However, i did get another BSOD MiniDump that i have attached below. I am not sure what this one pertains too considering that i actually got a Blue screen this time when it shut off on me.

    Thanks in advance for checking it out.

    EDIT: I did run a Memtest86 and Ran a few passes and got no errors
    Last edited by Rezsicknessx; 11 Mar 2015 at 00:13.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    How many passes you ran Memtest86+? To get teh result, you need to run it for at lease 8 consecutive passes.

    Also, post any further BSOD following the Blue Screen of Death (BSOD) Posting Instructions .
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:14.
Find Us