BSOD always while playing FSX sim


  1. Posts : 2
    win 7 pro 64 bit
       #1

    BSOD always while playing FSX sim


    I recently built a new system, and everything works fine until I play FSX of do some video editing. I then get a BSOD usually with the "caused by driver HAL.DLL" or "caused by driver ntoskrnl.exe+76e80" This is driving me insane as all my pc bits are new. Can anyone please help. Hopefully I have attached the dump file.
    Many thanks in advance.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    It is something to do with Microsoft® Flight Simulator X prima facie. May be it is the source of the issue itself. But it is always tough to say about a stop 0x124.

    Do the basic and fundamental troubleshooting of stop 0x124 as guided in Stop 0x124 - what it means and what to try .... if it finds anything as problematic, let us knoe for the required action. Otherwise contract with Microsoft about Flight Simulator X, ask them for a fix that may be applicable in your system.
    _______________________________________
    Code:
    ...........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa80140d3028, bf800000, 124}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80140d3028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  fsx.exe
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    STACK_TEXT:  
    fffff880`0336db58 fffff800`03a13a3b : 00000000`00000124 00000000`00000000 fffffa80`140d3028 00000000`bf800000 : nt!KeBugCheckEx
    fffff880`0336db60 fffff800`035a6713 : 00000000`00000001 fffffa80`139ae9a0 00000000`00000000 fffffa80`139ae9f0 : hal!HalBugCheckSystem+0x1e3
    fffff880`0336dba0 fffff800`03a13700 : 00000000`00000728 fffffa80`139ae9a0 fffff880`0336df30 fffff880`0336df00 : nt!WheaReportHwError+0x263
    fffff880`0336dc00 fffff800`03a13052 : fffffa80`139ae9a0 fffff880`0336df30 fffffa80`139ae9a0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`0336dd50 fffff800`03a12f0d : 00000000`00000008 00000000`00000001 fffff880`0336dfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`0336dd90 fffff800`03a06e88 : 00000000`00000000 00000000`02f56f18 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`0336ddc0 fffff800`0348d7ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`0336ddf0 fffff800`0348d613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`0336df30 00000000`200f5b6d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    00000000`03e7ff2c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x200f5b6d
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    IMAGE_VERSION:  
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_cache
    
    FAILURE_ID_HASH:  {270f58cb-a20a-a72d-6d81-eb8c82f01f7a}
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    win 7 pro 64 bit
    Thread Starter
       #3

    Hi Arc


    thank you for replying. I have just realised that I get the BSOD when doing two things. 1) Flying a plane in FSX and 2) When converting video files. It crashes just about every time I try to convert a video file.
    Many thanks
    Dave
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Go through Stop 0x124 - what it means and what to try ... it will guide you to all the necessary steps that isneeded to troubleshoot the issue.

    First of all, make it sure that the computer is not overclocked. As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

    Test your RAM modules for possible errors. Run memtest86+ for at least 8 consecutive passes.

    If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

    Stress test the Graphics Card using Furmark.Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

    Stress test the CPU. It saves the result as a .txt file in the prime95's folder. Upload the file for us.

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    Also let us know the wattage of the PSU.

    Let us see upto this point. In nothing came up, we will check the next set of things.
      My Computer


 

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