Bsod with flash player content

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  1. Posts : 14
    windows 7 ultimate x64
       #1

    Bsod with flash player content


    hello people, I hope will forgive my bad English.
    So ..
    Since I bought this pc (about 3 years) I had the blue screens but not the classic blue screen with the words and hexadecimal numbers. My bsod are blue screens with vertical stripes without any writing.
    I noticed (at least that's the impression) that occur when some flash content starts, such as an advertisement or a video on youtube, and not all the time.
    I tried to uninstall and reinstall the gpu drivers but nothing.
    I am attaching the file dm log collector, I hope you can help me
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Dont use a BETA display driver.

    Uninstall it using DDU and then install 14.4 WHQL. See how it goes. Let us know.

    Further troubleshooting may be needed depending on the situation.
    _________________________________________________________
    Code:
    BugCheck 117, {fffffa8007789010, fffff88006ce5848, 0, 0}
    
    Unable to load image atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+b848 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_TIMEOUT_DETECTED (117)
    The display driver failed to respond in timely fashion.
    (This code can never be used for a real bugcheck.)
    Arguments:
    Arg1: fffffa8007789010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88006ce5848, The pointer into responsible device driver module (e.g owner tag).
    Arg3: 0000000000000000, The secondary driver specific bucketing key.
    Arg4: 0000000000000000, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+b848
    fffff880`06ce5848 ??              ???
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT
    
    TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x117
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    STACK_TEXT:  
    fffff880`04050a10 fffff880`1254d72b : fffffa80`07789010 00000000`00000024 fffffa80`0a5e96e0 fffff880`1254d3cc : watchdog!WdDbgReportRecreate+0xa3
    fffff880`04050f30 fffff880`1254db62 : 00000000`00001000 fffff8a0`02682df0 00000000`00000008 00000000`00003b80 : dxgkrnl!TdrUpdateDbgReport+0xcb
    fffff880`04050f80 fffff880`1254ee16 : fffffa80`07789010 fffffa80`07789010 fffffa80`0a5e96e0 fffffa80`08fab010 : dxgkrnl!TdrCollectDbgInfoStage1+0x2e6
    fffff880`04051020 fffff880`1120ff13 : fffffa80`07789010 00000000`00000000 fffffa80`0a5e96e0 fffffa80`08fab010 : dxgkrnl!TdrIsRecoveryRequired+0x17a
    fffff880`04051050 fffff880`1123ded6 : fffffa80`ffffffff 00000000`00016f96 fffff880`04051190 fffffa80`0802fa30 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`04051130 fffff880`11229d2c : 00000000`00000000 ffffffff`feced300 00000000`00000001 fffff880`11239fe1 : dxgmms1!VidSchWaitForCompletionEvent+0x196
    fffff880`04051170 fffff880`11228cfd : fffffa80`0901f450 00000000`00000000 00000000`80000011 fffffa80`08fab010 : dxgmms1!VIDMM_DMA_POOL::WaitDmaBufferNotBusy+0xcc
    fffff880`04051240 fffff880`1122395f : fffffa80`ffffd9fa 00000000`0002db5f fffffa80`0902c230 ffffffff`c01e0001 : dxgmms1!VIDMM_DMA_POOL::AcquireBuffer+0x2a1
    fffff880`04051290 fffff880`1122703d : fffffa80`00000000 ffffffff`ffffffff 00000000`00000000 fffff8a0`1369ec01 : dxgmms1!VIDMM_GLOBAL::FlushPagingBufferInternal+0x4c3
    fffff880`040513e0 fffff880`11222b6a : 00000000`00000000 fffffa80`08b32990 fffffa80`0902c000 fffff880`04051490 : dxgmms1!VIDMM_GLOBAL::CompleteBuildPagingBufferIteration+0x26d
    fffff880`04051460 fffff880`112227db : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`0902c000 : dxgmms1!VIDMM_GLOBAL::MemoryTransferInternal+0x2da
    fffff880`040515f0 fffff880`1122f2ad : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00001000 : dxgmms1!VIDMM_GLOBAL::MemoryTransfer+0x193
    fffff880`04051690 fffff880`11221c2b : fffffa80`08b31980 fffff8a0`1369ec00 fffffa80`0902c000 fffff880`11221800 : dxgmms1!VIDMM_MEMORY_SEGMENT::CommitResource+0x1fd
    fffff880`04051770 fffff880`1121e887 : 00000000`00000000 fffffa80`07af6000 00000000`00000000 fffffa80`08b5d220 : dxgmms1!VIDMM_GLOBAL::PageInAllocations+0xbb
    fffff880`040517d0 fffff880`112387d9 : 00000000`00000000 fffff8a0`138f4a20 fffffa80`00000000 fffffa80`07935d70 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xccf
    fffff880`040519a0 fffff880`11238514 : fffff800`00b96080 fffff880`11237f00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
    fffff880`04051b90 fffff880`11238012 : 00000000`00000000 fffffa80`0a5e96e0 00000000`00000080 fffffa80`08fab010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
    fffff880`04051bc0 fffff800`03569b8a : 00000000`04d3dad9 fffffa80`08b32b50 fffffa80`06c7e9e0 fffffa80`08b32b50 : dxgmms1!VidSchiWorkerThread+0xd6
    fffff880`04051c00 fffff800`032bc8e6 : fffff800`03447e80 fffffa80`08b32b50 fffff800`03455cc0 00000000`00000018 : nt!PspSystemThreadStartup+0x5a
    fffff880`04051c40 00000000`00000000 : fffff880`04052000 fffff880`0404c000 fffff880`0404f5e0 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+b848
    fffff880`06ce5848 ??              ???
    
    SYMBOL_NAME:  atikmpag+b848
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  546e9eb6
    
    FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x117_image_atikmpag.sys
    
    FAILURE_ID_HASH:  {fa4b6286-8c4a-e9c2-c89f-5612619e000e}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm atikmpag
    start             end                 module name
    fffff880`06cda000 fffff880`06d70000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Nov 21 07:38:54 2014 (546E9EB6)
        CheckSum:         00093077
        ImageSize:        00096000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 14
    windows 7 ultimate x64
    Thread Starter
       #3

    thank you, done. Let s see how it goes..
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    OK, take your time. Some more things depend on the result.
      My Computer


  5. Posts : 14
    windows 7 ultimate x64
    Thread Starter
       #5

    again


    It's already happened three times: twice last night (once while I was watching videos on youtube, once on face), once this morning (some minuts ago) .It' 's frustrating.

    I'm attaching a new dm log collector collector
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    There is no new crash dump in the zip that you uploaded.
      My Computer


  7. Posts : 14
    windows 7 ultimate x64
    Thread Starter
       #7

    uhm
    Indeed when the PC crashed while listening to music on youtube, the music music in background also continued with blue screen and vertical lines on the display.

    Can i do some other control?
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    If it was a BSOD, it should have been recorded, as the earlier ones.

    Anyway, Stress test the Graphics Card using Furmark.Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.
      My Computer


  9. Posts : 14
    windows 7 ultimate x64
    Thread Starter
       #9

    I did a a 30 minutes test and no problem..
    How much do I make it last?
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    30 minutes is enough. So there is no problem with the graphics card.

    I will prefer to wait for a crash dump after installing 14.4 WHQL before doing anything more.
      My Computer


 
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