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Windows 7: BSOD seemingly random most today are with FireFox open

04 Mar 2015   #1
snave

Windows 7 Professional 64 bit
 
 
BSOD seemingly random most today are with FireFox open

Hi:
I hope you can help. Had five BSODs today at most inappropriate times, of course.
I have FF open and also a Citrixsession open to my works network, though not sure if either of these are re;ated. Not doing anything intensive - and BAM! BSOD.
Any help in finding out what's going wrong will be so welcome!
Thanks!


My System SpecsSystem Spec
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05 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
fffff880`04e80418  fffff880`022b40a2Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x1a0a2
Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Well, do deeper scans. Scan the system for possible virus infection with the following programs.
Let us know the results. When multiple ports (storage and pointer) are failing and there is an ataport.sys error, there is a fair chance of malware.
My System SpecsSystem Spec
05 Mar 2015   #3
snave

Windows 7 Professional 64 bit
 
 

Wow, thanks Arc, I have some work to do. Will let you know.
I see that Kaspersky wants to uninstall Microsoft Security Essentials...
My System SpecsSystem Spec
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06 Mar 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by snave View Post
I see that Kaspersky wants to uninstall Microsoft Security Essentials...
You mean TDSSKiller?
My System SpecsSystem Spec
06 Mar 2015   #5
snave

Windows 7 Professional 64 bit
 
 

Yes... the link you put above takes me to Kaspersky Internet Security | Download free Trial | Kaspersky - running the downloaded .exe it asks if I want to remove MS Security Essentials.
I had another BSOD last night, this would after I uninstalled AVG using the tool. Do you want the .dmp file?
Very appreciative of all help given and offered !!!
My System SpecsSystem Spec
07 Mar 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are getting KIS, which will lead to uninstall another antivirus. KIS is not the target one here.

Get TDSSKiller from here: Download Kaspersky TDSSKiller - MajorGeeks
My System SpecsSystem Spec
07 Mar 2015   #7
snave

Windows 7 Professional 64 bit
 
 

A quick update: Anti-rootkit finds nothing, was just about to create a bootable USB thumb drive and got another BSOD. So I am leaning away from AVG being teh culprit now, had at least two BSOD's since uninstall.
My System SpecsSystem Spec
07 Mar 2015   #8
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Many anti virus programs when you install them will request that you remove other anti virus programs.

You only want one anti virus program install at one time.

I would recommend not using AVG and remove it completely if you haven't already. Just like Arc requested.

**Don't assume you only have one problem.

**When you get another BSOD please post a fresh set of logs for Arc to review.
My System SpecsSystem Spec
07 Mar 2015   #9
snave

Windows 7 Professional 64 bit
 
 

Thanks, Bear. Heres the two most recent .dmp files, one from today.
My System SpecsSystem Spec
07 Mar 2015   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Look I haven't gone through the whole trhead but are you overclocking? and do see this BSOD with WIN7_DRIVER_FAULT and 0x1E - Microsoft Community

A general scan with these might help
https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
https://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
As for the AVG personally I gave it away years ago because it was crap and nothing I have seen since - especially my partners laptop - had convinced me otherwise. If you want to check it is all removed should you decide to get rid of it then check in regedit and look in Software in both the HKEY's - CURRENT USER and LOCAL MACHINE
- BUT DO THIS FIRST JUST IN CASE YOU HIT THE WRONG KEYS!!
Registry - Backup and Restore
My System SpecsSystem Spec
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 BSOD seemingly random most today are with FireFox open




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