BSOD error 0x000000E1

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  1. Posts : 11
    Windows 7 Ultimate SP1 x64
       #1

    BSOD error 0x000000E1


    please help me to fix this, and here my attachment
    Last edited by yogareksodirdjo; 16 Jun 2015 at 01:29.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.
      My Computer


  3. Posts : 11
    Windows 7 Ultimate SP1 x64
    Thread Starter
       #3

    Arc said:
    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.
    iam already BSOD again, but the dumpfile cant recorded? i already follow your advice for download .reg, what must i do?
      My Computer


  4. Posts : 11
    Windows 7 Ultimate SP1 x64
    Thread Starter
       #4

    Attachment 351825
    yogareksodirdjo said:
    Arc said:
    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.
    iam already BSOD again, but the dumpfile cant recorded? i already follow your advice for download .reg, what must i do?
    hello, iam already fix that, n i can find .dmp file on that folder, n here my new attachment. please help to translate that sir! :) and iam when iam logon this pop up appear after i overwrite registry. how to fix that?
    Last edited by yogareksodirdjo; 07 Mar 2015 at 08:36.
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Uninstall Hotspot Shield.
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff88006e02fbb, fffff8800b096218, fffff8800b095a70}
    
    Probably caused by : hssdrv6.sys ( hssdrv6+2fbb )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88006e02fbb, The address that the exception occurred at
    Arg3: fffff8800b096218, Exception Record Address
    Arg4: fffff8800b095a70, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    
    FAULTING_IP: 
    hssdrv6+2fbb
    fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax
    
    EXCEPTION_RECORD:  fffff8800b096218 -- (.exr 0xfffff8800b096218)
    ExceptionAddress: fffff88006e02fbb (hssdrv6+0x0000000000002fbb)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff8800b095a70 -- (.cxr 0xfffff8800b095a70;r)
    rax=fffff88006e15a20 rbx=fffffa800b083228 rcx=fffffa800b083480
    rdx=0000000000000000 rsi=fffff88006e15a20 rdi=0000000000000000
    rip=fffff88006e02fbb rsp=fffff8800b096450 rbp=fffffa800b079622
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000029
    r11=262d4d485e2d4d38 r12=fffffa800b07965d r13=0000000000000000
    r14=0000000000000000 r15=fffff8800b096540
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    hssdrv6+0x2fbb:
    fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax ds:002b:262d4d48`5e2d4d40=????????????????
    Last set context:
    rax=fffff88006e15a20 rbx=fffffa800b083228 rcx=fffffa800b083480
    rdx=0000000000000000 rsi=fffff88006e15a20 rdi=0000000000000000
    rip=fffff88006e02fbb rsp=fffff8800b096450 rbp=fffffa800b079622
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000029
    r11=262d4d485e2d4d38 r12=fffffa800b07965d r13=0000000000000000
    r14=0000000000000000 r15=fffff8800b096540
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    hssdrv6+0x2fbb:
    fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax ds:002b:262d4d48`5e2d4d40=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003b070e8
    GetUlongFromAddress: unable to read from fffff80003b07198
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    hssdrv6+2fbb
    fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax
    
    BUGCHECK_STR:  0x7E
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff88006e15a20 to fffff88006e02fbb
    
    STACK_TEXT:  
    fffff880`0b096450 fffff880`06e15a20 : fffffa80`0b07964d 00000000`00000000 fffffa80`0b079683 00000000`00000000 : hssdrv6+0x2fbb
    fffff880`0b096458 fffffa80`0b07964d : 00000000`00000000 fffffa80`0b079683 00000000`00000000 fffff880`06e04c14 : hssdrv6+0x15a20
    fffff880`0b096460 00000000`00000000 : fffffa80`0b079683 00000000`00000000 fffff880`06e04c14 fffffa80`0b079683 : 0xfffffa80`0b07964d
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  hssdrv6+2fbb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hssdrv6
    
    IMAGE_NAME:  hssdrv6.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  53727853
    
    STACK_COMMAND:  .cxr 0xfffff8800b095a70 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_hssdrv6+2fbb
    
    BUCKET_ID:  X64_0x7E_hssdrv6+2fbb
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x7e_hssdrv6+2fbb
    
    FAILURE_ID_HASH:  {e1fb4e7c-2039-3039-152e-3cf5bc8c8da2}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm hssdrv6
    start             end                 module name
    fffff880`06e00000 fffff880`06e1a000   hssdrv6  T (no symbols)           
        Loaded symbol image file: hssdrv6.sys
        Image path: hssdrv6.sys
        Image name: hssdrv6.sys
        Timestamp:        Wed May 14 01:23:55 2014 (53727853)
        CheckSum:         00014C7E
        ImageSize:        0001A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  6. Posts : 11
    Windows 7 Ultimate SP1 x64
    Thread Starter
       #6

    Arc said:
    Uninstall Hotspot Shield.
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff88006e02fbb, fffff8800b096218, fffff8800b095a70}
    
    Probably caused by : hssdrv6.sys ( hssdrv6+2fbb )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88006e02fbb, The address that the exception occurred at
    Arg3: fffff8800b096218, Exception Record Address
    Arg4: fffff8800b095a70, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    
    FAULTING_IP: 
    hssdrv6+2fbb
    fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax
    
    EXCEPTION_RECORD:  fffff8800b096218 -- (.exr 0xfffff8800b096218)
    ExceptionAddress: fffff88006e02fbb (hssdrv6+0x0000000000002fbb)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff8800b095a70 -- (.cxr 0xfffff8800b095a70;r)
    rax=fffff88006e15a20 rbx=fffffa800b083228 rcx=fffffa800b083480
    rdx=0000000000000000 rsi=fffff88006e15a20 rdi=0000000000000000
    rip=fffff88006e02fbb rsp=fffff8800b096450 rbp=fffffa800b079622
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000029
    r11=262d4d485e2d4d38 r12=fffffa800b07965d r13=0000000000000000
    r14=0000000000000000 r15=fffff8800b096540
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    hssdrv6+0x2fbb:
    fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax ds:002b:262d4d48`5e2d4d40=????????????????
    Last set context:
    rax=fffff88006e15a20 rbx=fffffa800b083228 rcx=fffffa800b083480
    rdx=0000000000000000 rsi=fffff88006e15a20 rdi=0000000000000000
    rip=fffff88006e02fbb rsp=fffff8800b096450 rbp=fffffa800b079622
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000029
    r11=262d4d485e2d4d38 r12=fffffa800b07965d r13=0000000000000000
    r14=0000000000000000 r15=fffff8800b096540
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    hssdrv6+0x2fbb:
    fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax ds:002b:262d4d48`5e2d4d40=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003b070e8
    GetUlongFromAddress: unable to read from fffff80003b07198
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    hssdrv6+2fbb
    fffff880`06e02fbb 49894308        mov     qword ptr [r11+8],rax
    
    BUGCHECK_STR:  0x7E
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff88006e15a20 to fffff88006e02fbb
    
    STACK_TEXT:  
    fffff880`0b096450 fffff880`06e15a20 : fffffa80`0b07964d 00000000`00000000 fffffa80`0b079683 00000000`00000000 : hssdrv6+0x2fbb
    fffff880`0b096458 fffffa80`0b07964d : 00000000`00000000 fffffa80`0b079683 00000000`00000000 fffff880`06e04c14 : hssdrv6+0x15a20
    fffff880`0b096460 00000000`00000000 : fffffa80`0b079683 00000000`00000000 fffff880`06e04c14 fffffa80`0b079683 : 0xfffffa80`0b07964d
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  hssdrv6+2fbb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hssdrv6
    
    IMAGE_NAME:  hssdrv6.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  53727853
    
    STACK_COMMAND:  .cxr 0xfffff8800b095a70 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_hssdrv6+2fbb
    
    BUCKET_ID:  X64_0x7E_hssdrv6+2fbb
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x7e_hssdrv6+2fbb
    
    FAILURE_ID_HASH:  {e1fb4e7c-2039-3039-152e-3cf5bc8c8da2}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm hssdrv6
    start             end                 module name
    fffff880`06e00000 fffff880`06e1a000   hssdrv6  T (no symbols)           
        Loaded symbol image file: hssdrv6.sys
        Image path: hssdrv6.sys
        Image name: hssdrv6.sys
        Timestamp:        Wed May 14 01:23:55 2014 (53727853)
        CheckSum:         00014C7E
        ImageSize:        0001A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Thank you for help, i will uninstall Hotspot Shield.
    and how to fix that pop up?
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    That is the BSOD pop up. If the BSOD is fixed then it will not be there.
      My Computer


  8. Posts : 11
    Windows 7 Ultimate SP1 x64
    Thread Starter
       #8

    Arc said:
    That is the BSOD pop up. If the BSOD is fixed then it will not be there.
    Thanks for your help, and i get BSOD again with different code,
    the code is 0x00000000a, please help me again
      My Computer


  9. Posts : 11
    Windows 7 Ultimate SP1 x64
    Thread Starter
       #9

    BSOD 0x000000a please help me!


    please help my BSOD, i get this 2 times.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Code:
    BugCheck A, {fffff980000000e6, 2, 0, fffff80003dad304}
    
    Probably caused by : Unknown_Image ( nt!RtlMultiByteToUnicodeN+88 )
    
    Followup: MachineOwner
    ---------
    You are running an extremely bad setup. Two 667 MHz RAMs and two 800 MHz RAM. That is the worst possible computing.

    Remove either two, not for any test but permanently, irrespective of the occurrence of the BSODs.

    Let us know the situation after removing the mismatch RAMs.
    _______________________________________________________
    Code:
      Device Locator                A1_DIMM0
      Bank Locator                  A1_BANK0
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         800MHz
      Manufacturer                  Undefined
    Code:
      Bank Locator                  A1_BANK1
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         667MHz
      Manufacturer                  Corsair
    Code:
      Device Locator                A1_DIMM2
      Bank Locator                  A1_BANK2
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         800MHz
      Manufacturer                  Undefined
    Code:
      Device Locator                A1_DIMM3
      Bank Locator                  A1_BANK3
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         667MHz
      Manufacturer                  Corsair
      My Computer


 
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