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Windows 7: driver power state failure bsod

03 Apr 2015   #11
chris76

windows 7 64 bit
 
 

hi golden,just an update i still have the problem but it seems to happen after the laptop has been in sleep mode i have attached a new file if you can have a look when you get a minute,i updated the drivers that you suggested last time.

cheers


My System SpecsSystem Spec
.
03 Apr 2015   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800d618a10, fffff80000ba0748, fffffa8014217b20}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !devobj fffffa800d618a10
Device object (fffffa800d618a10) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject fffffa800d5471c0
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
DevExt fffffa800d618b60 DevObjExt fffffa800d618f88 DevNode fffffa800d619010 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) fffffa800ec0ce10 \Driver\HDAudBus
Device queue is not busy.
Still appears to be the audio issue......HDAudBus.sys is actually a Windows system file - I assume Windows is fully updated?

Can you check to see that your Sound Blaster drivers are up-to-date too?

I don't think this is related, but your CPU is being throttled back by the system. Have you noticed other issues?

Code:
Event[38933]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2015-04-03T10:04:17.711
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: thebeast-PC
  Description: 
The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.

Event[38934]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2015-04-03T10:04:17.818
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: thebeast-PC
  Description: 
The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.

Event[38935]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2015-04-03T10:04:17.928
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: thebeast-PC
  Description: 
The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.

Event[38936]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2015-04-03T10:04:18.038
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: thebeast-PC
  Description: 
The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.

Event[38937]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2015-04-03T10:04:18.146
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: thebeast-PC
  Description: 
The speed of processor 4 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.

Event[38938]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2015-04-03T10:04:18.261
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: thebeast-PC
  Description: 
The speed of processor 5 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.

Event[38939]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2015-04-03T10:04:18.370
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: thebeast-PC
  Description: 
The speed of processor 6 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.

Event[38940]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2015-04-03T10:04:18.479
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: thebeast-PC
  Description: 
The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.
My System SpecsSystem Spec
03 Apr 2015   #13
chris76

windows 7 64 bit
 
 

hi golden thanks for the super quick reply,its funny you should say that,as the sound blaster icon thing launches after its woken from sleep mode and before it crashes

and yes the system definately feels slow atm,any ideas how that can be put right?

i'll go and see if i can finfd the sound blaster drivers.

cheers mate
My System SpecsSystem Spec
.

03 Apr 2015   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Lets see if we can sort the Sound Blaster issue first. After that we'll have a look at the CPU.

Get those drivers updated, then post back here and we'll take it from there.
My System SpecsSystem Spec
03 Apr 2015   #15
chris76

windows 7 64 bit
 
 

windows says theyre all up to date through device managerso iv just downloaded it through dell now and restarted
My System SpecsSystem Spec
03 Apr 2015   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The drivers that Windows "reads" in Device Manager will always be outdated compared to the OEM or manufacturers. Always check directly with the manufacturer.
My System SpecsSystem Spec
03 Apr 2015   #17
chris76

windows 7 64 bit
 
 

ok mate its been updated direct from dell,ill just enter sleep mode a few times throughout today and see how i get on will report back

thanks for your help in this :)
My System SpecsSystem Spec
03 Apr 2015   #18
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Let us know the situation in a few days.
My System SpecsSystem Spec
19 Apr 2015   #19
chris76

windows 7 64 bit
 
 

hi golden i think my system crashed shortly after posting my last message above,but since then it has been fine,but then again i went to use my bluetooth yesterday and it has dissapeared.

I'm guessing its the bluetooth crashing the system and the driver has been removed which is why its been fine?

iv attached a fresh file,any chance you could take a quick look and shed any light on it?
My System SpecsSystem Spec
19 Apr 2015   #20
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There is no evidence of a BSOD - that zip file contains a 0x9f from 3 April, which we looked at originally. What makes you think it crashed?
My System SpecsSystem Spec
Reply

 driver power state failure bsod




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