driver power state failure bsod

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  1. Posts : 12
    windows 7 64 bit
    Thread Starter
       #11

    hi golden,just an update i still have the problem but it seems to happen after the laptop has been in sleep mode i have attached a new file if you can have a look when you get a minute,i updated the drivers that you suggested last time.

    cheers
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #12

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa800d618a10, fffff80000ba0748, fffffa8014217b20}
    
    Probably caused by : pci.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !devobj fffffa800d618a10
    Device object (fffffa800d618a10) is for:
     Cannot read info offset from nt!ObpInfoMaskToOffset
     \Driver\pci DriverObject fffffa800d5471c0
    Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
    DevExt fffffa800d618b60 DevObjExt fffffa800d618f88 DevNode fffffa800d619010 
    ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
    Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
    AttachedDevice (Upper) fffffa800ec0ce10 \Driver\HDAudBus
    Device queue is not busy.
    Still appears to be the audio issue......HDAudBus.sys is actually a Windows system file - I assume Windows is fully updated?

    Can you check to see that your Sound Blaster drivers are up-to-date too?

    I don't think this is related, but your CPU is being throttled back by the system. Have you noticed other issues?

    Code:
    Event[38933]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2015-04-03T10:04:17.711
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: thebeast-PC
      Description: 
    The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.
    
    Event[38934]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2015-04-03T10:04:17.818
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: thebeast-PC
      Description: 
    The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.
    
    Event[38935]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2015-04-03T10:04:17.928
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: thebeast-PC
      Description: 
    The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.
    
    Event[38936]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2015-04-03T10:04:18.038
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: thebeast-PC
      Description: 
    The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.
    
    Event[38937]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2015-04-03T10:04:18.146
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: thebeast-PC
      Description: 
    The speed of processor 4 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.
    
    Event[38938]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2015-04-03T10:04:18.261
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: thebeast-PC
      Description: 
    The speed of processor 5 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.
    
    Event[38939]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2015-04-03T10:04:18.370
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: thebeast-PC
      Description: 
    The speed of processor 6 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.
    
    Event[38940]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2015-04-03T10:04:18.479
      Event ID: 37
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: thebeast-PC
      Description: 
    The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 26 seconds since the last report.
      My Computer


  3. Posts : 12
    windows 7 64 bit
    Thread Starter
       #13

    hi golden thanks for the super quick reply,its funny you should say that,as the sound blaster icon thing launches after its woken from sleep mode and before it crashes

    and yes the system definately feels slow atm,any ideas how that can be put right?

    i'll go and see if i can finfd the sound blaster drivers.

    cheers mate
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #14

    Lets see if we can sort the Sound Blaster issue first. After that we'll have a look at the CPU.

    Get those drivers updated, then post back here and we'll take it from there.
      My Computer


  5. Posts : 12
    windows 7 64 bit
    Thread Starter
       #15

    windows says theyre all up to date through device managerso iv just downloaded it through dell now and restarted
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #16

    The drivers that Windows "reads" in Device Manager will always be outdated compared to the OEM or manufacturers. Always check directly with the manufacturer.
      My Computer


  7. Posts : 12
    windows 7 64 bit
    Thread Starter
       #17

    ok mate its been updated direct from dell,ill just enter sleep mode a few times throughout today and see how i get on will report back

    thanks for your help in this :)
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #18

    Let us know the situation in a few days.
      My Computer


  9. Posts : 12
    windows 7 64 bit
    Thread Starter
       #19

    hi golden i think my system crashed shortly after posting my last message above,but since then it has been fine,but then again i went to use my bluetooth yesterday and it has dissapeared.

    I'm guessing its the bluetooth crashing the system and the driver has been removed which is why its been fine?

    iv attached a fresh file,any chance you could take a quick look and shed any light on it?
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #20

    There is no evidence of a BSOD - that zip file contains a 0x9f from 3 April, which we looked at originally. What makes you think it crashed?
      My Computer


 
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