BSOD - no gaming - multiple apps open(VS, Word, email, browser)

Lorelei7 · 08 Mar 2015

I hope this is not a repost, but your site says I have nothing ever posted and I did 6 days ago. Here is what is going on:
BSOD when just doing what I consider to be normal surfing, working in Word, VS etc. I have attached my file. It is worthy to note that I also had a freeze across my screens with lines a few days ago and a loud buzzing came from my speakers.

I think it might be my graphics card? Please advise;

Lorelei

koolkat77 · 11 Mar 2015

Could be very much a graphics card problem.

Code:

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\YUSRA\Downloads\debug -LORELEI-HP-Sun_03_01_2015_155135_28\022615-23680-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`03466000 PsLoadedModuleList = 0xfffff800`036a9890
Debug session time: Fri Feb 27 06:57:10.736 2015 (UTC + 6:00)
System Uptime: 0 days 0:59:21.171
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
......
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88011117deb, fffff880069c5228, fffff880069c4a80}

Probably caused by : atikmdag.sys ( atikmdag+c4deb )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88011117deb, The address that the exception occurred at
Arg3: fffff880069c5228, Exception Record Address
Arg4: fffff880069c4a80, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+c4deb
fffff880`11117deb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]

EXCEPTION_RECORD:  fffff880069c5228 -- (.exr 0xfffff880069c5228)
ExceptionAddress: fffff88011117deb (atikmdag+0x00000000000c4deb)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000006a8
Attempt to read from address 00000000000006a8

CONTEXT:  fffff880069c4a80 -- (.cxr 0xfffff880069c4a80;r)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000240000 rdi=0000000000000002
rip=fffff88011117deb rsp=fffff880069c5460 rbp=fffffa8006c1c8a0
 r8=0000000000000002  r9=000000f414450000 r10=0000000000000000
r11=fffff880069c5690 r12=fffffa8006c15880 r13=fffffa80051d08c0
r14=fffffa8007cbb740 r15=fffff88011053000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc4deb:
fffff880`11117deb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000240000 rdi=0000000000000002
rip=fffff88011117deb rsp=fffff880069c5460 rbp=fffffa8006c1c8a0
 r8=0000000000000002  r9=000000f414450000 r10=0000000000000000
r11=fffff880069c5690 r12=fffffa8006c15880 r13=fffffa80051d08c0
r14=fffffa8007cbb740 r15=fffff88011053000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0xc4deb:
fffff880`11117deb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000006a8

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003713100
GetUlongFromAddress: unable to read from fffff800037131c0
 00000000000006a8 Nonpaged pool

FOLLOWUP_IP: 
atikmdag+c4deb
fffff880`11117deb 488b83a8060000  mov     rax,qword ptr [rbx+6A8h]

BUGCHECK_STR:  0x7E

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000010 to fffff88011117deb

STACK_TEXT:  
fffff880`069c5460 00000000`00000010 : 00000000`00000246 fffff880`069c5488 00000000`00000018 fffffa80`07cbb740 : atikmdag+0xc4deb
fffff880`069c5468 00000000`00000246 : fffff880`069c5488 00000000`00000018 fffffa80`07cbb740 fffff880`11176b48 : 0x10
fffff880`069c5470 fffff880`069c5488 : 00000000`00000018 fffffa80`07cbb740 fffff880`11176b48 00000000`00000000 : 0x246
fffff880`069c5478 00000000`00000018 : fffffa80`07cbb740 fffff880`11176b48 00000000`00000000 00000000`00000000 : 0xfffff880`069c5488
fffff880`069c5480 fffffa80`07cbb740 : fffff880`11176b48 00000000`00000000 00000000`00000000 00000000`00000000 : 0x18
fffff880`069c5488 fffff880`11176b48 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`07cbb740
fffff880`069c5490 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x123b48


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+c4deb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  531fc36e

STACK_COMMAND:  .cxr 0xfffff880069c4a80 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+c4deb

BUCKET_ID:  X64_0x7E_atikmdag+c4deb

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_atikmdag+c4deb

FAILURE_ID_HASH:  {8ab0e090-39cf-8fdd-73c3-69b7e6ad36a6}

Followup: MachineOwner
---------

3: kd> lmvm atikmdag
start             end                 module name
fffff880`11053000 fffff880`11df5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Mar 12 08:16:14 2014 (531FC36E)
    CheckSum:         00D4BCDD
    ImageSize:        00DA2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Check for updates on the ATI driver. If that does not help, use on board graphics if you have it.

Also go through this thread:

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Lorelei7 · 11 Mar 2015

Koolkat, thanks for your response. I have checked and my driver is updated already. I think that my graphics are indeed only on board versus an external card. As well as the buzzing and black screens too; windows has shut down mulitple times in the last couple weeks saying it had to recover from a failure. I think I might be dealing with hardware failure and the laptop needs to be returned. It is less than 7 months old.

Thanks,

Lorelei

Lorelei7 · 15 Mar 2015

I have a new error I believe and have attached the report as well as two images. From what I read on the internet that these screen shots could very well be BSOD that are so jacked they mess with the display. I have on board graphics. Please forgive the light reflection in the pictures.

Please forgive my novice understanding of all of this.

Thank you,
Lorelei

essenbe · 15 Mar 2015

Hello Lorelei7, I will try to help you with this. But I must tell you that if it were my Laptop and I had the opportunity, I would return it. It does indeed look like a graphics failure. However if you are using on chip graphics, that means your CPU as the graphics are inside the CPU.

If you would like to pursue this, I would like you to run several tests for me.
Please run both the long and the short test with Seatools for DOS this will tell you how
SeaTools for DOS and Windows - How to Use

Also run a full scan with your anti virus and after that, please run these online scanners
Scan with Kaspersky TDSSKiller:
Anti-rootkit utility TDSSKiller
Anti-rootkit utility TDSSKiller
ESET online scanner:
Free Virus Scan | Online Virus Scanner from ESET
Free Online Virus Scanner | ESET

Also, please download and install Superantispyware, the free version SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! and run a full scan with it and delete anything it finds.

BSOD - no gaming - multiple apps open(VS, Word, email, browser)

BSOD - no gaming - multiple apps open(VS, Word, email, browser)

Graphics integrated and other failures