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Windows 7: Random BSOD's occurring during normal use

09 Mar 2015   #11
boff90

Windows 7 Home Premium 64bit
 
 

My BSOD's are not occurring at Startup, they usually happen later in the day but thanks for letting me know how to adjust my startup, I will do that. Where do I find updates for App V, Hyper V? Do they come through on Windows Update or can I download them separately? I have also applied fixes to Windows Update, my PC is now up-to-date. Do I now have to wait & see if my BSOD continues?


My System SpecsSystem Spec
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09 Mar 2015   #12
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

They come through Windows Update. Just wait until the next BSOD if what you did didn't resolve the problem, then upload the BSOD posting instructions.
My System SpecsSystem Spec
10 Mar 2015   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by boff90 View Post
My BSOD's are not occurring at Startup,
Thats not an arguments. And never it was said.

The startup items starts to run alongwith windows and they run in the background all the times. It is not only unnecessary, but also resource consuming and always a chance of conflicts.

Go clean them. That is the first step of all troubleshooting, because that is an example of bad computing.
My System SpecsSystem Spec
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10 Mar 2015   #14
boff90

Windows 7 Home Premium 64bit
 
 

So I had another BSOD late last night under BAD_POOL_HEADER, apparently caused by driver ntoskrnl.exe. Any ideas? (Minidump in attached file.) Attachment 352207
My System SpecsSystem Spec
10 Mar 2015   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you did not argue and have followed post #10, it would have been better for you.
Code:
BugCheck 19, {20, fffffa803e69e000, fffffa803e69e070, c070000}

GetPointerFromAddress: unable to read from fffff80003b09100
GetUlongFromAddress: unable to read from fffff80003b091c0
Probably caused by : ExpressTray.ex

Followup: MachineOwner
---------
What is expresstray.exe ? | System Explorer

From your msinfo32 file ....
Attachment 352211
When something is suggested, there remains some logic which are not no nullify instantly.
My System SpecsSystem Spec
10 Mar 2015   #16
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Your dump file lists

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 19, {20, fffffa803e69e000, fffffa803e69e070, c070000}
GetPointerFromAddress: unable to read from fffff80003b09100
GetUlongFromAddress: unable to read from fffff80003b091c0
Probably caused by : ExpressTray.exe
Followup: MachineOwner
]
I am not familiar with the program, but you need to update it or uninstall it. Also, you have way too many things running at startup. Windows needs no other programs to run at startup. I would start Windows Sidebar and your Anti Virus and nothing else. It makes startup slower, takes away from system resources and increases the chance for driver conflicts.

This is what is running at startup now

Code:
Caption                      Command                                                                                                                       User                          
GarminExpressTrayApp         "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"                                                                  NT AUTHORITY\SYSTEM           
Sidebar                      C:\Program Files\Windows Sidebar\sidebar.exe /autoRun                                                                         NT AUTHORITY\SYSTEM           
Sidebar                      %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun                                                                           NT AUTHORITY\LOCAL SERVICE    
Sidebar                      %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun                                                                           NT AUTHORITY\NETWORK SERVICE  
Webshots                     Webshots.lnk                                                                                                                  Austin-PC\Austin              
Sidebar                      C:\Program Files\Windows Sidebar\sidebar.exe /autoRun                                                                         Austin-PC\Austin              
GarminExpressTrayApp         "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"                                                                  Austin-PC\Austin              
Amazon Music                 "C:\Users\Austin\AppData\Local\Amazon Music\Amazon Music Helper.exe"                                                          Austin-PC\Austin              
GarminExpressTrayApp         "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"                                                                  .DEFAULT                      
Sidebar                      C:\Program Files\Windows Sidebar\sidebar.exe /autoRun                                                                         .DEFAULT                      
HD Writer                    C:\PROGRA~2\COMMON~1\PANASO~1\HDWRIT~1\HDWRIT~1.EXE                                                                           Public                        
Image Transfer Utility       C:\PROGRA~2\Canon\IMAGET~1\IMAGET~1.EXE                                                                                       Public                        
ImageBrowser EX Agent        C:\PROGRA~2\Canon\IMAGEB~1\MFMANA~1.EXE                                                                                       Public                        
Install LastPass IE RunOnce  C:\PROGRA~2\COMMON~1\LPUNIN~1.EXE -p -name=LastPass -ffuuid support@lastpass.com                                              Public                        
PHOTOfunSTUDIO 9.5 PE        C:\PROGRA~2\COMMON~1\PANASO~1\PHOTOF~1\AUTOST~1.EXE -e "C:\Program Files\Panasonic\PHOTOfunSTUDIO 9.5 PE\PHOTOfunSTUDIO.exe"  Public                        
IAAnotif                     C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe                                                        Public                        
IgfxTray                     C:\Windows\system32\igfxtray.exe                                                                                              Public                        
HotKeysCmds                  C:\Windows\system32\hkcmd.exe                                                                                                 Public                        
Persistence                  C:\Windows\system32\igfxpers.exe                                                                                              Public                        
XboxStat                     "C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun                                                      Public                        
iTunesHelper                 "C:\Program Files\iTunes\iTunesHelper.exe"                                                                                    Public                        
RTHDVCPL                     "C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe" -s                                                                          Public                        
NvBackend                    "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe"                                                         Public                        
ShadowPlay                   C:\Windows\system32\rundll32.exe C:\Windows\system32\nvspcap64.dll,ShadowPlayOnSystemStart                                    Public
Click start
in the search box type msconfig
click on the msconfig that will show
Click the startup tab and uncheck everything except Windows sidebar and your anti virus.
Click Apply and OK and reboot.
My System SpecsSystem Spec
10 Mar 2015   #17
boff90

Windows 7 Home Premium 64bit
 
 

Apologies Arc, I wasn't trying to make excuses, I just worry a lot when I get BSOD's. I appreciate I have too many items running at Startup & have now edited this through msconfig. I really appreciate your help Arc & Essenbe. I have updated the Garmin Express program which is where the expresstray.exe process comes from & I have disabled the expresstray.exe from Startup as well. Do I just have to wait & see now if my BSOD's continue?

Also if I disable all Startup items, won't that affect the programs that start when Windows opens such as Webshots, Realtek Audio etc? Would be helpful to know for future reference.
My System SpecsSystem Spec
10 Mar 2015   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The realtek audio thing present in startup is just a program to adjust audio. It has no bearing/implication on the sound output.

All the programs are are installed in your computer. You can call them from Start > All Programs whenever needed. No need to let them run always in the background. Now you know that it is an unhealthy practice; and that is why I said it to be bad computing.

Let us know for any further BSOD.
My System SpecsSystem Spec
13 Mar 2015   #19
boff90

Windows 7 Home Premium 64bit
 
 

Hi guys, just to let you know that my BSOD's have stopped & my PC is working a lot better now. The Garmin Express program was taking up a lot of memory running in the background. Thanks for all your help Arc & Essenbe, I really appreciate it. It was great to get the problem resolved quickly, thank you. :)
My System SpecsSystem Spec
13 Mar 2015   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, that's a good news.

Report us for any further issue.
My System SpecsSystem Spec
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 Random BSOD's occurring during normal use




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