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Windows 7: Random BSOD's occurring during normal use

09 Mar 2015   #1
boff90

Windows 7 Home Premium 64bit
 
 
Random BSOD's occurring during normal use

Hi all, I am new to this forum & need some help. Over the last few days I have been having random BSOD's occur, usually only once a day or once every other day, during normal use. The BSOD is not happening while running a particular program but they are annoying. I have already run CHKDSK which I thought had solved the problem but unfortunately it hasn't. BlueScreenView says that Sftfslh.sys is causing my BSOD's but I don't know what to do to fix the issue. Any help would be very much appreciated.Attachment 352140


My System SpecsSystem Spec
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09 Mar 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck 3B, {c0000005, fffff88005d0e4e3, fffff88004e05640, 0}

Probably caused by : Sftfslh.sys ( Sftfslh+1a4e3 )

Followup: MachineOwner
---------
Code:
BugCheck C2, {7, 109b, 0, fffffa8007d43540}

*** WARNING: Unable to verify timestamp for Sftfslh.sys
*** ERROR: Module load completed but symbols could not be loaded for Sftfslh.sys
GetPointerFromAddress: unable to read from fffff80003aae100
GetUlongFromAddress: unable to read from fffff80003aae1c0
Probably caused by : Sftfslh.sys ( Sftfslh+1a4d8 )

Followup: MachineOwner
---------
Some important files in your upload are missing. Please execute both the options of the Blue Screen of Death (BSOD) Posting Instructions ... either one will grab all the files. They are very important in this case.
My System SpecsSystem Spec
09 Mar 2015   #3
boff90

Windows 7 Home Premium 64bit
 
 

Is it all OK now? Thanks for responding.
My System SpecsSystem Spec
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09 Mar 2015   #4
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Hello, boff90. I will see if I can help you. You have several dump files all blaming Sftfslh.sys.

Code:
fffff880`0394f890  fffff880`082ce628Unable to load image \SystemRoot\system32\DRIVERS\Sftfslh.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Sftfslh.sys
*** ERROR: Module load completed but symbols could not be loaded for Sftfslh.sys
 Sftfslh+0xb2628
That is the Microsoft Application Virtualization (App-V) driver and comes from Windows update. Are you running any type virtualization programs, or programs with remote access to your computer? I did notice one place mentioned Xbox.
My System SpecsSystem Spec
09 Mar 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Thank you Steve. :)
My System SpecsSystem Spec
09 Mar 2015   #6
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

No problem, my friend.
My System SpecsSystem Spec
09 Mar 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by boff90 View Post
Is it all OK now? Thanks for responding.
What is OK? Your edit?

No, it is as partial as it was. Do both the options, by running the tools as admin.

Dont edit the original post. Attach the data with your reply.
My System SpecsSystem Spec
09 Mar 2015   #8
boff90

Windows 7 Home Premium 64bit
 
 

The only thing I have Xbox related is my Gamepad which is a Official Microsoft Xbox 360 controller made for PC. I'm not sure about the other types of programs you mentioned such as virtualization programs or remote access programs, is there a way to find out?
My System SpecsSystem Spec
09 Mar 2015   #9
boff90

Windows 7 Home Premium 64bit
 
 

Hope I've got it right this time. :) Attachment 352141
My System SpecsSystem Spec
09 Mar 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You have a lot of startup programs (as a lot of installed programs; but that's your choice). Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
If you have App V or Hyper V etc installed as essenbe pointed out, update the version of the program.

And you have lots of update related issue.
Code:
2015-03-09    16:30:59:972    1060    18f0    PT    WARNING: Cached cookie has expired or new PID is available
2015-03-09    16:33:31:281    1060    18f0    Handler    FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
2015-03-09    16:33:31:485    1060    18f0    Agent    WARNING: Failed to evaluate Installed rule, updateId = {F9164872-3E27-4410-B4FC-038814549BB1}.105, hr = 80070490
2015-03-09    16:33:44:434    1060    18f0    Handler    FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
I dont know what the failures mean, but try Windows Update - Reset

If it worked, get all the essential windows updates.

If still errors, we have to consult an update expert.
My System SpecsSystem Spec
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 Random BSOD's occurring during normal use




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