BSOD while system idling, error 0x0000001e

mamajoe87 · 11 Mar 2015

Hey guys,

So I have had this code appear both while the system was idling and while gaming (which told me it was a background process possibly). I ran driver verifier to recreate the BSOD and was successful. I ran "whocrashed" and it indicated the probably cause was unknown. I've ran the process twice (the verfier resulting in BSOD, and running whocrashed). I get the same code and unknown statues. I could not attach the zip folder for the uploader would reset everytime around 30%. I have included a clean mediafire link with the zip folder. I would appreciate any feedback, thank you in advance.

MEMORY DUMP download: http://www.**************/download/3...btr/MEMORY.zip

Synopsis:
On Wed 3/11/2015 7:52:41 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0x00000000)
Bugcheck code: 0x1E (0xFFFFFFFF80000003, 0xFFFFF800030D14D8, 0x2, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error.
Google query: KMODE_EXCEPTION_NOT_HANDLED

Golden · 11 Mar 2015

Did you miss the instructions at the top of the page for getting help with BSOD's?

Try again - read carefully:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

mamajoe87 · 11 Mar 2015

I do apologize, attached is the appropriate file.

Golden · 11 Mar 2015

Please run it again as Administrator and wait for it to finish working....it is missing several critical files need to examine the problem.

mamajoe87 · 11 Mar 2015

Thanks for the advice! :) Here is the zip while ran as Administrator and fully completed.

mamajoe87 · 12 Mar 2015

Hey Everyone,

I recently identified a driver that was bad on a previous BSOD, but this one just occured and is a different code. Attached is my zip with the info, feedback is greatly appreciated. Thank you in advance

Golden · 13 Mar 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23b, fffff88005b53710, fffff980150e6dc0, 0}

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

Followup: MachineOwner
---------

Please check the following:

1. Windows is fully updated (also check the Optional Upates)
2. All USB-connected device drivers are up-to-date
3. Any BlueTooth drivers are updated
4. Chipset drivers are up-to-date (especially any 3rd party USB drivers such as USB3.0)

BSOD while system idling, error 0x0000001e

BSOD while system idling, error 0x0000001e

BSOD Bugcheck code: 0xC9