BSOD when i close my laptop lid

obaidrock1 · 11 Mar 2015

When i close my laptop lid, it goes to sleep, but im having this blue screen for quite a few days... though not constantly. Can you please take a look at it and tell me the problem?

Thanks!

Golden · 11 Mar 2015

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800caeb4d0, fffff80004ae33d8, fffffa8012fc7e10}

Unable to load image \SystemRoot\system32\DRIVERS\taphss6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for taphss6.sys
*** ERROR: Module load completed but symbols could not be loaded for taphss6.sys
Probably caused by : ntkrnlmp

Followup: MachineOwner
---------

0: kd> !irp fffffa8012fc7e10
Irp is active with 3 stacks 2 is current (= 0xfffffa8012fc7f28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800fd04050 00000000 00000000-00000000    pending
	       \Driver\taphss6
			Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8013df93b0    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm taphss6
start             end                 module name
fffff880`0f23b000 fffff880`0f249000   taphss6  T (no symbols)           
    Loaded symbol image file: taphss6.sys
    Image path: \SystemRoot\system32\DRIVERS\taphss6.sys
    Image name: taphss6.sys
    Timestamp:        Sat May 17 10:12:31 2014 (5376B077)
    CheckSum:         00017EFE
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Check for an updated HotSpotShield driver and install it. If none exists, uninstall the application from the laptop.

Site:
Free VPN Service | Free VPN Software - Hotspot Shield VPN

obaidrock1 · 11 Mar 2015

thanks for the quick reply.. i knew the Hotspot shield was giving an error before too.. which when i updated, fixed it self. I will do the the same again!

Thanks!