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Windows 7: BSOD and Display Driver crash playing Dota 2

12 Mar 2015   #1
soulspirit

Windows 7 Ultimate x64
 
 
BSOD and Display Driver crash playing Dota 2

I've been having BSODs continuously while playing Dota 2,and it happens only when I play Dota 2 and not other games.I started playing Dota 2 last month and the Blue Screens suddenly started to appear.I play it on the lowest settings possible.It's getting annoying having to restart my computer and play matches in the low priority pool.
System specs:
CPU: Intel(R) Core(TM)2 Duo CPU E4600 @ 2.40GHz
Motherboard: Hewlett-Packard 0B10H
BIOS: Phoenix - AwardBIOS v6.00PG
RAM: 4.00 GB
HDD: ST3160815AS ATA Device
Sound Card: Realtek High Definition Audio
Graphics card: NVIDIA GeForce 8500 GT
OS: Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

Debug info from DM log collector:
Attachment 352434


My System SpecsSystem Spec
.
12 Mar 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Welcome to 7F. There are few problems showing up here, please follow the steps outlined below.

1: Uninstall Daemon Tools, a proven cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.

Attachment 352435

If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.

Code:
fffff880`081baf18  fffff880`012afcf8Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0x4acf8
2: Your nVidia drivers have been flagged.

Code:
fffff880`081ba608  fffff880`0f35fa51Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x61a51

1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f2fe000 fffff880`0ff8c000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 18:42:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
They could do with updating. Search for the most up to date version here.

3: Your Realtek Family PCI-E Gigabit Ethernet drivers have been flagged.

Code:
fffff880`081ba2e8  fffff880`06f19e20Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x1fe20

1: kd> lmvm Rt64win7
start             end                 module name
fffff880`06efa000 fffff880`06fd5000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Wed Dec 18 03:21:42 2013 (52B114C6)
    CheckSum:         000DCE9A
    ImageSize:        000DB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Again, it's very old and needs updating. Check for the most recent version here.

4: Avast has also been flagged.

Code:
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 000000000000000b, type of pool violation the caller is guilty of.
Arg2: fffffa80072c5458
Arg3: 000000000000dadf
Arg4: fffffa80072c5968

Debugging Details:
------------------


FAULTING_IP: 
nt!IoRemoveIoCompletion+229
fffff800`03bb4a19 4c8bac2498000000 mov     r13,qword ptr [rsp+98h]

BUGCHECK_STR:  0xc2_b

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  AvastSvc.exe
Uninstall Avast and Install MS Security Essentials and MalwareBytes.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing.




Follow the steps outlined above, test the system for stability and report back.
My System SpecsSystem Spec
12 Mar 2015   #3
soulspirit

Windows 7 Ultimate x64
 
 

Thank you for your help.I'll follow the steps and let you know if the problem is solved.
My System SpecsSystem Spec
.

12 Mar 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're welcome. Hopefully that'll get to the bottom of it, if not we're here to help.
My System SpecsSystem Spec
13 Mar 2015   #5
soulspirit

Windows 7 Ultimate x64
 
 

I got another BSOD today,but this time I wasn't playing Dota 2.I was just surfing the web and updating MS Essentials.I've uninstalled DAEMON Tools and I ran the SPTD installer.Also uninstalled Avast and updated the Realtek ethernet driver.I haven't updated the nVidia driver yet.
Here's the latest debug info from DM log collector right after the BSOD:
Attachment 352506
My System SpecsSystem Spec
14 Mar 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There is still some sort of Avast installation on your PC. This is from a dump created at 00:05 on the 13th of March, if you uninstalled Avast after that time ignore the code below. If you uninstalled Avast before that time then download the Avast uninstaller linked below the code and run it to remove all traces of Avast.

Code:
fffff880`0b8ee3a8  fffff880`0630b985*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x61985
download

Every other problem is still pointing to your nVidia driver. Please update that driver as soon as possible by following NVIDIA Drivers - Avoid Problems

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffffffffffb9, 2, 1, fffff8800f30e742}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+cf742 )

Followup: MachineOwner
My System SpecsSystem Spec
14 Mar 2015   #7
soulspirit

Windows 7 Ultimate x64
 
 

So I followed all the steps and played Dota 2 for a whole day to see if any BSODs occur,and I'm happy to say that I got no BSODs,normally I would get 3-4.
Thank you for your help,marking it as solved.
My System SpecsSystem Spec
14 Mar 2015   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Glad to hear it, if the problem re-occurs, or if you have any more issues, be sure to let us know straight away and we'll be happy to help.
My System SpecsSystem Spec
16 Mar 2015   #9
soulspirit

Windows 7 Ultimate x64
 
 

I was able to play Dota for about two days without any BSODs,and today I got another BSOD,while I was playing Dota,and another surfing the internet.
Attachment 352791
My System SpecsSystem Spec
16 Mar 2015   #10
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Your nVidia drivers have been flagged again. Download this earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install. This is the most stable nVidia we know of so please test the machine with this driver installed. If the problem persists we may have to take a look at the card itself.

Code:
fffff880`07971488  fffff880`0f21d85eUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x21785e

1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f09e000 fffff880`0fd37000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Feb 04 00:08:12 2015 (54D162EC)
    CheckSum:         00C57C2D
    ImageSize:        00C99000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD and Display Driver crash playing Dota 2




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