Frequent Freezes, BSOD, Disk Check auto cancels, and Hard Disk Errors


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    Frequent Freezes, BSOD, Disk Check auto cancels, and Hard Disk Errors


    Hello!

    So I recently installed Windows 7 Home Premium on an Acer Aspire 5349. I've been having a bunch of issues with it since the install.

    Firstly, When I boot, it takes me to the "Disk Check" screen and tells me that one of my disks needs to be checked for consistency. However, the disk in question isn't something like "C:" or "D:" it's "\\?\volume{c4afec15-cb60-11e4-9583-806e6f6e6963}". The disk check also automatically cancels. It doesn't prompt me with the usual " Press any button to stop the disk check" option, just straight to " Disk check has been cancelled"

    When I eventually get to the desktop, I get the screen " Windows detected a hard disk problem ". I look at the details and I'm told that my C:\ drive has been reporting failures. When I check the status of the disk via the Disk Management tool I'm told that all my partitions are healthy.

    When I actually use the laptop, it's very slow and frequently freezes. It takes a while to catch back up and sometimes these freezes lead to a BSOD. The BSOD message was KERNEL_DATA_INPAGE_ERROR. I checked the event viewer and it also seemed that before certain crashes I would have driver controller error on an IDE Port. I've attached a picture of the disk check screen, event viewer, and memory dump. I apologize about the quality of the pictures, I couldn't screenshot the images on the actual laptop as it was freezing and crashing too often.

    I really hope this isn't a problem with the hardware itself, and thank you to anyone that can help me out with this problem.

    Pictures:
    DISK CHECK, BSOD, EVENT LOG - Album on Imgur
    Files:
    Attachment 352768
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    DISK_HARDWARE_ERROR: There was error with disk hardware
    Ensure all data is backed up, then run the DOS version of the LONG test of SeaTools, and report the result:
    SeaTools for DOS and Windows - How to Use
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I ran the test as instructed, after about two hours the test had not made any progress from what I can tell. The mouse still moves so it hasn't froze but the text on the screen has not changed. I waited even longer and still no change. I've linked the image so you can see what the results were.

    Picture:
    Imgur
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Based on that, I would replace the disk immediately.
      My Computer


 

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