BSOD hal.dll help


  1. Posts : 6
    Windows 7 Home Premium 64bit
       #1

    BSOD hal.dll help


    my windows 7 computer Just keeps crashing with a hardware error. I need help in finding out the exact hardware and its fix.


    i have attached my system File and Dump File. Any help will be greatly appreciated.
      My Computer


  2. Posts : 110
    Windows 10 Home x64
       #2

    Follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    To collect all the necessary information people on this forum may require to assist you.

    However, this dump file's analysis shows:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8004454038, b6000000, 10015}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    ---------
    The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred.

    A Machine Check Exception (MCE) is a type of computer hardware error that occurs when a computer's central processing unit detects a hardware problem.

    How old is your processor? As in, when did you buy it?

    Also, the AMD E-350 is meant for the mobile market.
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I bought this around 2011
      My Computer


  4. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Can you narrow down the exact hardware so I can get it fixed?
      My Computer


  5. Posts : 110
    Windows 10 Home x64
       #5

    Well, if you are doing ANY overclock STOP and set everything back to their defaults.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8004454038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000010015, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
    
    STACK_TEXT:  
    fffff800`00ba8ac8 fffff800`0300d903 : 00000000`00000124 00000000`00000000 fffffa80`04454038 00000000`b6000000 : nt!KeBugCheckEx
    fffff800`00ba8ad0 fffff800`02ba5593 : 00000000`00000001 fffffa80`043d0900 00000000`00000000 fffffa80`043d0950 : hal!HalBugCheckSystem+0x1e3
    fffff800`00ba8b10 fffff800`0300d5c8 : 00000000`00000728 fffffa80`043d0900 fffff800`00ba8e70 00000000`3862d200 : nt!WheaReportHwError+0x263
    fffff800`00ba8b70 fffff800`0300cf1a : fffffa80`043d0900 fffff800`00ba8e70 fffffa80`043d0900 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff800`00ba8cc0 fffff800`03000e8f : 00000000`37d0add1 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff800`00ba8d00 fffff800`02a8dfec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
    fffff800`00ba8d30 fffff800`02a8de53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff800`00ba8e70 00000000`3ff6af45 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    00000000`002be574 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x3ff6af45
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: AuthenticAMD
    
    IMAGE_NAME:  AuthenticAMD
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    IMAGE_VERSION:  
    
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_TLB
    
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_TLB
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x124_authenticamd_processor_tlb
    
    FAILURE_ID_HASH:  {43d6b821-8662-dfa6-fb8b-cfa627fa2356}
    
    Followup: MachineOwner
    ---------
    It could be a driver issue... as a WHEA_UNCORRECTABLE_ERROR means you either have a hardware failure or you have problems with your Windows drivers that are probably not compatible with your Windows operating system.

    Please use these instructions to find out what it means and what to try:
    https://www.sevenforums.com/crash-loc...-what-try.html
      My Computer


  6. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    I am not overclocking just using it as I bought it.
      My Computer


  7. Posts : 110
    Windows 10 Home x64
       #7

    pollmaker said:
    I am not overclocking just using it as I bought it.
    Use these instructions to find out what it means and what to try:
    https://www.sevenforums.com/crash-loc...-what-try.html
      My Computer


 

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