BSOD - 9A error while computer is idle


  1. Posts : 3
    Windows 7 Professional
       #1

    BSOD - 9A error while computer is idle


    user was walking away from her desk when she got the BSOD - 9A error.
    I have uploaded the report from the DM Log Collector
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi rjgtaylor.

    Upload the list of all the third party drivers Using NirSoft DriverView :

    • Download and execute Driverview
    • View > Hide Microsoft Drivers
    • Edit > Select all
    • File > Save Selected Items
    • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
    • Zip the .txt file and upload it.

    Thanks.
    _________________________________
    Code:
    BugCheck 1000009F, {4, 258, fffffa80066f6660, fffff80003fcf3d0}
    
    Implicit thread is now fffffa80`066f6660
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : usbccgp.sys ( usbccgp!CallDriverSync+de )
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 3
    Windows 7 Professional
    Thread Starter
       #3

    Ok here is the driverview
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Driverview does not report for a single USB device/driver. Strange. Your Logitech Keyboard and HP printer .... no stress of them. Even the USB3 drivers are not present there.

    I hope you havent edited the text output. j/k.

    Then, the possible reason is, something is missing there.
    And that is The USB3 driver.
    So USB issue is most possible. I would suggest you to go to Dell's site and install the USB3 driver for your system, Optiplex 9020.

    Report us for any further BSOD after doing it.
      My Computer


  5. Posts : 3
    Windows 7 Professional
    Thread Starter
       #5

    thanks for the help!
      My Computer


 

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