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BSOD - 9A error while computer is idle
user was walking away from her desk when she got the BSOD - 9A error.
I have uploaded the report from the DM Log Collector
user was walking away from her desk when she got the BSOD - 9A error.
I have uploaded the report from the DM Log Collector
Hi rjgtaylor.
Upload the list of all the third party drivers Using NirSoft DriverView :
- Download and execute Driverview
- View > Hide Microsoft Drivers
- Edit > Select all
- File > Save Selected Items
- In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
- Zip the .txt file and upload it.
Thanks.
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Code:BugCheck 1000009F, {4, 258, fffffa80066f6660, fffff80003fcf3d0} Implicit thread is now fffffa80`066f6660 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : usbccgp.sys ( usbccgp!CallDriverSync+de ) Followup: MachineOwner ---------
Driverview does not report for a single USB device/driver. Strange. Your Logitech Keyboard and HP printer .... no stress of them. Even the USB3 drivers are not present there.
I hope you havent edited the text output. j/k.
Then, the possible reason is, something is missing there.
And that is The USB3 driver.
So USB issue is most possible. I would suggest you to go to Dell's site and install the USB3 driver for your system, Optiplex 9020.
Report us for any further BSOD after doing it.