Dell Latitude E6410- If is idle for a while I get BSOD - why ?

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  1. jmbruegge
    Posts : 5
    32 windows 7 ultimate, service pack 1
       New #1

    Dell Latitude E6410- If is idle for a while I get BSOD - why ?


    Have a Dell Latitude E6410 - If the laptop sits idle for a while (about 10 or so minutes) I get the BSOD. Not sure if it is related to the hibernation or not. Have a few new AC adapters I bought for it, but can't confirm that is the problem. Have read about hibernation causing an issue, but wanted to get the thoughts of the forum based on what the log collector shows. Thank you for all help !! JB

    I am attaching a picture of the BSOD as well.
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  3. oneextraid
    Posts : 151
    Windows 7 SP1 x64
       New #2

    I have an E6410 running Windows 7 Pro x64 with no issues at all.

    Have you checked your drivers to ensure current versions?
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  4. Chris2005
    Posts : 110
    Windows 10 Home x64
       New #3

    There are no dump files present.

    Follow it: Dump Files - Configure Windows to Create on BSOD

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded). Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Don't run any disc cleanup program before you upload another zip.

    The INTERNAL_POWER_ERROR bug check has a value of 0x000000A0. This bug check indicates that the power policy manager experienced a fatal error.
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  6. jmbruegge
    Posts : 5
    32 windows 7 ultimate, service pack 1
    Thread Starter
       New #4

    Chris2005 - I will try this and post when I get it again. THX
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  7. oneextraid
    Posts : 151
    Windows 7 SP1 x64
       New #5

    Just noticed that you are at A01 BIOS. There are newer versions up to A16. I am at A10. Might review the BIOS updates to find what they fixed.
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  8. jmbruegge
    Posts : 5
    32 windows 7 ultimate, service pack 1
    Thread Starter
       New #6

    Not overly tech savvy(some), but what is best way to update the BIOS ?
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  10. oneextraid
    Posts : 151
    Windows 7 SP1 x64
       New #7

    Are you familiar with a tool called Rufus that creates bootable USB drives?
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  11. Chris2005
    Posts : 110
    Windows 10 Home x64
       New #8

    Even I'm still a little touchy when it comes to updating the BIOS... because one wrong move and you have yourself a nice paperweight, depending on your motherboard... I think mine has the ability to hold two, one is usually for backup.
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  12. jmbruegge
    Posts : 5
    32 windows 7 ultimate, service pack 1
    Thread Starter
       New #9

    Never heard of Rufus. is it an easy program?
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  13. jmbruegge
    Posts : 5
    32 windows 7 ultimate, service pack 1
    Thread Starter
       New #10

    Once i get bsod i will repost info shortly.
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