Blue Screen

Frank007 · 19 Mar 2015

Im having this thread for a while for time now and i dont know the cause please advise?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 5
BCP1: FFFFFA8003CD2040
BCP2: FFFFFA8006099060
BCP3: 0000000000000000
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Arc · 19 Mar 2015

Hi Frank007.

Download and install Synaptics touchpad driver from Drivers .... see how it goes.

Let us know the result.
______________________________________

Code:

BugCheck 5, {fffffa8003cd2040, fffffa8006099060, 0, 1}

*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by : SynTP.sys ( SynTP+3b9fb )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INVALID_PROCESS_ATTACH_ATTEMPT (5)
Arguments:
Arg1: fffffa8003cd2040
Arg2: fffffa8006099060
Arg3: 0000000000000000
Arg4: 0000000000000001

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x5

PROCESS_NAME:  TeamViewer_Ser

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

DPC_STACK_BASE:  FFFFF80000BA0FB0

LAST_CONTROL_TRANSFER:  from fffff80002d2b82a to fffff80002cc5ec0

STACK_TEXT:  
fffff800`00ba07b8 fffff800`02d2b82a : 00000000`00000005 fffffa80`03cd2040 fffffa80`06099060 00000000`00000000 : nt!KeBugCheckEx
fffff800`00ba07c0 fffff800`02fbf3ad : fffff8a0`01a30bd0 ffffe035`c70ae7b6 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x2563b
fffff800`00ba0840 fffff800`02fbf0a1 : 00000000`00000000 fffffa80`00000000 fffff8a0`00001700 00000000`00000000 : nt!ObpDecrementHandleCount+0x17d
fffff800`00ba08c0 fffff800`02fbf664 : 00000000`00000698 fffffa80`06099060 fffff8a0`00001700 00000000`00000698 : nt!ObpCloseHandleTableEntry+0xb1
fffff800`00ba0950 fffff800`02cc5153 : fffffa80`07065b50 fffff800`00ba0a20 fffff800`00ba0c88 fffff800`02c0fae7 : nt!ObpCloseHandle+0x94
fffff800`00ba09a0 fffff800`02cc1710 : fffff800`02f83d2f 00000000`00000000 00000000`00000000 fffff800`00ba0c50 : nt!KiSystemServiceCopyEnd+0x13
fffff800`00ba0b38 fffff800`02f83d2f : 00000000`00000000 00000000`00000000 fffff800`00ba0c50 00000000`00000000 : nt!KiServiceLinkage
fffff800`00ba0b40 fffff880`0915a9fb : 00000000`00000001 fffff800`00ba0d30 00000000`00000000 00000000`00000000 : nt!RtlQueryRegistryValues+0x2ab
fffff800`00ba0c10 00000000`00000001 : fffff800`00ba0d30 00000000`00000000 00000000`00000000 00000000`00000000 : SynTP+0x3b9fb
fffff800`00ba0c18 fffff800`00ba0d30 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`0912cd73 : 0x1
fffff800`00ba0c20 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff880`0912cd73 00000000`00080006 : 0xfffff800`00ba0d30


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SynTP+3b9fb
fffff880`0915a9fb ??              ???

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  SynTP+3b9fb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SynTP

IMAGE_NAME:  SynTP.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52173873

FAILURE_BUCKET_ID:  X64_0x5_SynTP+3b9fb

BUCKET_ID:  X64_0x5_SynTP+3b9fb

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x5_syntp+3b9fb

FAILURE_ID_HASH:  {3e9060bc-3198-5a8a-df72-de37818007ca}

Followup: MachineOwner
---------

0: kd> lmvm SynTP
start             end                 module name
fffff880`0911f000 fffff880`091a5000   SynTP    T (no symbols)           
    Loaded symbol image file: SynTP.sys
    Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
    Image name: SynTP.sys
    Timestamp:        Fri Aug 23 15:54:51 2013 (52173873)
    CheckSum:         0008E89E
    ImageSize:        00086000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4