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BSOD with video. AuthenticAMD failure? WinDbg analyze -v attached.
Hi all,
I'm a software professional but this one has me stumped. Typically when viewing video, either through Windows Media Center or streaming on Chrome, the computer will eventually BSOD. I have added Artic Silver 5 thermal compound and the CPU temp is at worst 52 degrees Celsius (typically at around 37-42 unless I'm streaming video), so I don't think it is an overheat issue. I suspect the video card or the processor itself, but I'm not sure what to do. I'm not overclocking.
Trying to not take a baseball bat to my computer as that will only fix the BSODs at the expense of nothing else working. But it is sorely tempting.
System specs:
MB: ASUS M4A87TD EVO
Processor: AMD Phenom II X4 970
BIOS: ASUS ver 08.00.15
RAM: 8GB, I forget what speed. (4x2GB)
Video: ATI Radeon HD 4600
OS: Win7 Professional (x64), SP 1
Help would be super appreciated! I will even buy whomever solves this one a 6-pack as a token of my appreciation.
Thanks!
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3: kd> !analyze -v
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* *
* Bugcheck Analysis *
* *
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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800814c028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b60ac000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000175, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
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BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: chrome.exe
CURRENT_IRQL: f
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
STACK_TEXT:
fffff880`031dda88 fffff800`045fba3b : 00000000`00000124 00000000`00000000 fffffa80`0814c028 00000000`b60ac000 : nt!KeBugCheckEx
fffff880`031dda90 fffff800`0418e713 : 00000000`00000001 fffffa80`0814dd30 00000000`00000000 fffffa80`0814dd80 : hal!HalBugCheckSystem+0x1e3
fffff880`031ddad0 fffff800`045fb700 : 00000000`00000728 fffffa80`0814dd30 fffff880`031dde30 00000000`0ee30200 : nt!WheaReportHwError+0x263
fffff880`031ddb30 fffff800`045fb052 : fffffa80`0814dd30 fffff880`031dde30 fffffa80`0814dd30 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`031ddc80 fffff800`045eee8f : 00000000`0d7d1000 00000000`00000001 fffff880`031ddeb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`031ddcc0 fffff800`040757ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`031ddcf0 fffff800`04075613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`031dde30 00000000`52888012 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`02f6f7a4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x52888012
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: AuthenticAMD
IMAGE_NAME: AuthenticAMD
DEBUG_FLR_IMAGE_TIMESTAMP: 0
IMAGE_VERSION:
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE
BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x124_authenticamd_processor_cache
FAILURE_ID_HASH: {8bb1abe1-5cc5-4642-921b-5e3d4790100e}
Followup: MachineOwner
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