BSOD doing word processing, error 0x00000019


  1. Posts : 3
    windows 7 home x64
       #1

    BSOD doing word processing, error 0x00000019


    BSOD comes again. The dump info is the same to the one I post this morning. I attached the newly collected info in #5. Thank you.

    ===============
    Hi, I bought my thinkpad T440 in Feb. I don't why it began blue screen in recent weeks. The latest dump info in as follows :

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.2
    Locale ID: 2052

    Additional information about the problem:
    BCCode: 19
    BCP1: 0000000000000003
    BCP2: FFFFF8000485D940
    BCP3: 0000000000000000
    BCP4: FFFFF8000485D940
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\032115-22900-01.dmp
    C:\Users\Merlin\AppData\Local\Temp\WER-202348-0.sysdata.xml

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    Last edited by merlinyang; 21 Mar 2015 at 19:29.
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    1: Avast is causing issues. Uninstall Avast and install MS Security Essentials and MalwareBytes.

       Note
    Make sure you uncheck the 'Enable Free Trial' box when installing Malwarebytes.




    Code:
    fffff880`0ce384c8  fffff880`05e86cc8Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
     aswSnx+0x14cc8
    2: Wise Disk Cleaner is causing issues. Uninstall it and all other Wise software.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {3, fffff80004860940, 0, fffff80004860940}
    
    *** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
    *** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
    Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )
    
    Followup: Pool_corruption
    
    3: kd> lmvm WiseTDIFw64
    start             end                 module name
    fffff880`05dd3000 fffff880`05de1000   WiseTDIFw64 T (no symbols)           
        Loaded symbol image file: WiseTDIFw64.sys
        Image path: \??\C:\Windows\WiseTDIFw64.sys
        Image name: WiseTDIFw64.sys
        Timestamp:        Mon Feb 09 07:21:57 2015 (54D86015)
        CheckSum:         0000E325
        ImageSize:        0000E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
       Information
    For information only.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {3, fffff8000485d940, 0, fffff8000485d940}
    
    *** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
    *** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
    Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )
    
    Followup: Pool_corruption
      My Computer


  3. Posts : 3
    windows 7 home x64
    Thread Starter
       #3

    I see. Thank you so much for helping me solve the problem. Just uninstall the two software.
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Yes, but make sure you install MSE and Malwarebytes to replace Avast.
      My Computer


  5. Posts : 3
    windows 7 home x64
    Thread Starter
       #5

    BSOD comes back...


    Thank Boozad so much for indicating that avast and wise cleaner take trouble to my computer. I got rid of them this morning, but encounter BSOD again. same info as posted.

    The newly collected info is as attachment.

    Could you help me again? Thank you.
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #6

    Your system is still showing some form of Wise software present and it's the reason for the last BSOD. How did you uninstall the software? Through Add/Remove Programs?

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {3, fffff80004825940, 0, fffff80004825940}
    
    *** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
    *** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
    Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )
      My Computer


 

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