BSOD REFERENCE_BY_POINTER when resuming from sleep


  1. Posts : 1
    Windows 7 Pro 64bit
       #1

    BSOD REFERENCE_BY_POINTER when resuming from sleep


    Hi,

    In the last 10 days I got several BSOD REFERENCE_BY_POINTER. It does not always happen but I couldn't find any patterns so far except that every time it occurred, the machine was resuming from sleep.

    I tried to read & analyze the minidumps with WinDbg but I'm not very familiar with it and the only thing I figured out is that it blames mountmgr.sys for the mess. I've attached the collected information.

    Any advice about how to get rid of it is welcome.


    Thanks,

    Gem
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

     Clean boot


    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:


    Remove Kaspersky as a test, and replace with MSE.

    Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

    Also uninstall your existing Antivirus software before you install MSE.

    Good and Free system security combination.

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.



    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

     Hard Drive Diagnostics


    • Double click and open my computer.
    • Right click on desired drive and hit properties.
    • Click on tools tab and Check now.


    Read complete instructions on the tutorial: Disk Check

    Other Tests:
     




    Temp Monitoring

    Check for heating issues using Speccy or HWMonitor.


    Upload a screen shot with either of the tools: Screenshots and Files - Upload and Post in Seven Forums
      My Computer


 

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